I have Windows 8 and have not been able to connect to the internet.
There are several possible reasons to have a connection fail. You could have a driver issue, the network adapter may have failed, the passkey/SSID aren't correct (for wireless connections) or the router/WAN network is down. (The WAN being disconnected happens with my systems at regular intervals.) If the router/access point has been secured to limit the number of devices on the network or only allow certain MAC addresses, use a different device to log in to that router and increase the number of allowed devices. (This will depend on the make/model of your router. It's probably under the Advanced settings.)
What type of hardware are you using (laptop/desktop/tablet)? What make and model is it? If you have both wired and wireless network adapters, try making a new network with the other adapter. Also try to create a new network connection for the current adapter.
You can check for driver issues from the desktop clicking the Windows key + X (on systems with keyboards) and choosing the Control Panel. Then under System and Security (or Hardware and Sound) choose the Device Manager. Scroll down to the Network Adapters and expand that section by clicking on the plus sign. If there is a triangle with an exclamation point or a red x, then you have a driver issue. Use another machine to download the drivers and place them on a USB drive or other external media. Install the drivers. (If you can use a different network adapter, then just download and install the drivers.) Try the network trouble-shooter to identify a problem.
If updating the drivers doesn't work, check if other devices do connect to your network. If another device works, try a USB network adapter (or for a desktop, a PCI/PCI-e network card). You may need to disable the on-board network adapter in the BIOS. (This is hardware dependent again.) If other devices can't access the network, try directly connecting a wired network to your DSL, FIOS, or cable modem. If the direct connection doesn't work, then contact your provider. If the direct connection works, try a new router/access point.
I hope this helps.
(note: on an older XP laptop with only USB 1.0 ports, I recommend replacing the device, instead of a USB network adapter. The USB port speed will make the network connection excessively slow.)
Sep 16, 2013 |
Computers & Internet