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heres a handy little trick to determine whether your remote control is working. Get hold of a radio and switch it to AM band receive (any frequency). Hold the remote control near to the aerial and press any of the buttons..you should hear a squeeling noise from the radio.This proves that the remote control is working and that the TV is at fault. If you dont hear any noise from the radio, your remote control is faulty and you can obtain a new remote from the link below.
If you hear squeeling from the radio during the remote control test, then the TV infra red receiver board is faulty, and is located behind the small clear glass lense on the front bottom front casing of the TV. Hope this helped :)
Try installing a pair of new alkaline batteries into the remote. If the problem persists, I would suspect the remote is defective and return it to the store for a refund. I have used Philips remotes twice before, and had problems with both of them. I switched to a One-for-All universal remote, and it has been trouble-free, so far.
sgtdar, list the model & chassis number (located on back of tv), if set is old the universals won`t work because as more newer sets come out they delete the older ones because the chip in the remote will only hold so many codes, BMW Rider
Your TV needs the part 313501707611 - it's the keyboard that's the cause of your problems - but here's the catch... Philips does not make that part anymore... they say that you need to either find someone to fix the keyboard (which I've had no luck on) or buy a new Television from them... hmm, a $2000.00 TV that needs a $20.00 part now becomes a plant holder in my living room because Philips wants us to purchase a new TV from them.
If you checked the batteries, thats about all you can do unless you want to get a schematic, and trouble shoot the remote if you have electronic know how. go to http://www.remotes.com and enter your model number to see how much an original replacement will cost. A universal should work for the power volume and channels, but will not work for the menue or setup.