Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Printer not scanning

I just posted this problem. I just had my computer repaired. The HPofficeJet 6210 all in one, will print from the computer, will copy from the top load of printer..but will not scan - I push the button and it says" you need to install or run device software for feature." What software? I didn't get a software CD with this. If I had- i lost it. How and why won't the computer scan a picture? Could you help?
ststh222@yahoo.com


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Hi ststh222 - Below you'll find a link for the software you need. Just select your operating system and then download the full feature driver/software package. Remember the location where you downloaded it to on your pc. Uninstall your current printer and driver. Go to start then printer and faxes. Highlight each device one at a time and then on the left side click on delete this printer. Once you've done that, unplug the printer from your pc and run the software you downloaded. It will tell you when to plug in the cable. If this solves your problem PLEASE rate this as fixed. If you need more help just add a comment and I'll be more than happy to assist you further. Thanks.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=421991&lc=en&cc=us&dlc=en&submit.y=5&submit.x=4&lang=en&cc=us

Jeff

Posted on Jun 28, 2008

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