Question about Creative Labs Zen Stone Plus MP3 Player

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I have a zen player but not sure how it works and how to get power to it

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Hi Jthibs64,

Well firstly you'll probably need to plug it in to the charger. You should probably charge it fully for a good 8 or 10 hours. Then to turn it on hold down the play-pause button at the top of the player. (Picture of triangle and lines).

Obviously until you've loaded music onto it, there will be nothing to listen to. If you'd like me to tell you how to load music onto it I can tell you.

Please reply so I can know whether this was helpful or not, and can help you further.

From Kat.

Posted on Oct 01, 2008

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ZEN will not power up


First back up all of your music and do this: Turn off the player and make sure it is disconnected from the computer. Then press and hold the play/pause button and turn it on simultaneously. It will then enter recovery mode. Scroll down and select format (all) and let it format and it should work like normal. If it freezes again, then you may need a firmware update.

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2 Answers

Freezes at beggining of song


I had the same problem with my Samsung player.

Just do the following...

1. Turn player on and format it from the settings. And then reload only few songs and check if it works or not.

If the above method doesn't work, then...

2. Connect it to a computer > Right click on the player > Format.

After formatting it must work. If it still doesn't work then obviously the problem is with the music files that you played.

But still, if you need to re-install the firmware then provide me with the name of the model.

Hope it works. If not, I am here.

Aug 31, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Zen v plus. Computer not recognizing.


I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on.
If this is what is happening with you, then this one solution I found to fix it:
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen.
I hope this helps!
 



Nov 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen not recognized by computer


I was having the same issues with my Zen Vision M : 30 G. It was not recogznized on any computer, and when I turned it on after having it off for a large amount of time (24 hours), it would rebuild half way before completely turning on.
I did a TON of research and found nothing but I finally got my Zen to work by trial and error.  This is how I did it:
Download the MP3 Recovery tool on the Creative Support Website. Make sure that the MP3 player is at least half charged.   Turn on the mp3 player, holding the on power switch in the ON position. (Very important to hold the Power switch!) While holding down the Power switch, reset the Zen by inserting a small object into the hole at the bottom (thumbtack, wire, earring).  A menu will appear: Clean Up, Format (All), Reload OS/Firmware, and Reboot. I chose Clean Up first and this did not work for me so then I Format.  It will remove all of your data on your Zen.   After Formatting, Reboot your Zen and plug it up to your computer. Run the MP3 recovery tool again.   The Firmware should recognize your Zen, and once installed, so should your computer.
I hope this helps!

Sep 30, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen v plus problem


If you don't mind losing your music that you stored (not too sure if you do lose your music, but just in case),
find the reset hole on the side of the player, below the power/hold switch, push it with a paper clip or something of that size.

If that doesn't work, wait for the battery to die completely, then charge and turn it back on.

Mar 28, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative Zen Micro MP3 5GB


May be u would have faced loose connections, for better results turn off the zen wait for 20sec and then connect it to the power and make sure u dont keep moving the zen or the cable attatched to it... Due to wear and tear loose contact becomes prone..!! Hoping for a good rating from u...!!!

Thankyou

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1 Answer

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Zen with Storage Media is whats on the player, The explorer is where you pick the music from and should sync it to the zen.
also
make sure you have media player 11 and up to date firmware

good luck
please mark the post with a fixya!



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1 Answer

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I use mine without a battery. I havent had any problems yet.

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7 Answers

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here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

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2 Answers

Player will not power up


I think this is more a Microsoft problem than a Creative problem. Seems WMP10 has issues w/ Zen. Considering MS is competing with this device, they may be lacking on it's support. What does MS care if your CREATIVE product doesn't work? They'd say just buy Zune to ensure compatibility.... and now you see the problem of a monopoly for PC OS.

Apr 15, 2007 | Creative Labs ZEN Vision:M Digital Media...

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