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You should inform the customer about the warranty coverage. You have to let them know that onece the warranty expires they will be limitted for any support any computer manufacturer does have that kind of policy. IF they have reported the issue before the warranty ends they should still be entitled for any support or possible repair you can do but they we're not able to report it before warranty expired it's their responsibility to take actions with the system. I believe all computers got initial 1 year warranty for it .
Yes, it is an grphic card or motherboard problem. If the computer is either covered under standard warranty or extended warranty, then HP replaces this product free of cost for you. They will initate a mail in repair process, where you would be sent an mail in box to ship the notebook along with the instructions of what to send along with it.
This process applies to US and canada customers only. however, for other countries, they need to contact the local HP service center for replacement.
This process is very fair and will be done within 7-9 business days.
boss every electronic product comes with warrenty and customers buy them after agrement with the conditions. so lawsuit is available in case the company doesnt solve your problem even if your product is in warrenty period. so surely you can approach consumers court thats available in every nation.
secondly why dont you go for extension of the warrenty period. eg in case of HP its hardly $120 for another 2 years in India for details check out for details in the near by outlets in your area of location. cheers!!
I would always go with an extended warrenty dell pc's usually don't use the best hardware and tend to die in the 2-3 year range. The only reason I would say don't get it is if you are just going to go out and get a new if that one dies anyways.
This is why you get an extended warranty. I never count on the manufacturer of...well, anything to cover me out of warranty. HP's website is full of this information and your warranty info is there too. Plus, take a look at the service tag on the bottom, 1 year warranty stated clearly. Never a recall, a fix on failure that was only covered for a limited time.