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Panasonic Plasma TH-42PX600U

The cable company screwed up their CableCard support. In order to fix it, we need to do a reset on the TV. When we try this, it prompts for a password. I'm about 99% that I never set a password. I contacted Panasonic to see if there was a way to force a reset of the password. No luck. However, they did suggest two ways to force a reset on the TV itself. 1) Hold volume-down on the TV and OK the remote. 2) Pull the power cord for 2-3 minutes. The first didn't work. The second did put us into first-time-setup mode, but the card was still not recognized (so I'm not sure if this method didn't work or if it did and we have a separate cable company problem).

My question is: Does anyone know a way to force a password reset or a sure-fire way to force a TV reset?

Thanks for any help.

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  • ts_62 Jun 30, 2008

    There's no cable box involved. We're using a CableCard. The initial cause of the problem was a system upgrade by the cable company, but that should have been fixable by reinstalling the card. It's possible the card is bad, but we can't tell because the TV doesn't seem to want to reset. Thus my question on the ability to force either a password reset or TV reset.

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Disconnect the cable box, and put the standard cable feed on to the TV set. Now see if it works!

Or, with the cable box disconnected, see if the set works with the DVD player.

I strongly believe that the problem is with the cable box, and not with the TV set!!!



Jerry G.

Posted on Jun 28, 2008

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