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do the following step: 1) distilled water and softened produce leak , change the water 2)put water until the LEVEL 3)give time enough thermostat for heating. if you use before to HEat enough produce leak. 4)switch dial off to test the water stop leaking,when the steam setting is NOT working. 5) shake back and forth for a few time, to turn on back it is auto-off function.Can be leak when is auto-off mode God bless you
go to the store get a 2 part epoxy glue follow the directions and mix the glue put it on both the knob and the part the knob goes on wait untill the glue gets tacky then put the knob back on wait 24 hrs. before you use the iron so that the glue can set
Maybe the cap is coated with mineral deposits. Do you use ONLY DISTILLED WATER in the iron? If not, minerals from the water could be the cause. Try pouring some CLR or a similar product over the cap and see if that frees it up . If it does, pour some CLR into the iron's tank, and set it to the highest temperature setting. Run the iron over an old towel to help clean the steam vents. Then fill the tank with DISTILLED WATER and do the same proceedure two more times using DISTILLED WATER ONLY to flush out any remining CLR.