Question about Tomtom GO 920 GPS Receiver

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Device not recognized by computer

My TomTom Go 920 gps is not being recognized by the computer. When I checked the device manager as suggested the drive for TomTom is not on the list to be enabled.

TomTom support suggested that I get the latest updates and service pack from Microsoft which I did and the problem is still not resolved.

I'm on Windows XP Professional and suspect I just need the approriate driver but TomTom is of no help in providing one.

What do you think??

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  • 2 more comments 
  • Anonymous Jul 22, 2008

    Have the same problem!

  • AB99 Nov 26, 2008

    I just updated the latest software for the 920 and now it won't connect to the computer via the cradle. Any thoughts?

  • Texel2 Nov 30, 2008

    Same problem here after the software upgrade I did,
    The unit is not recognized when connected and breaking up of the computer voice occurs when giving directions.

    Nothing I do seems to work! the computer just doesn't 'see' the unit when connected.


  • dickweit Feb 22, 2009

    my tomtom 920 works fine in the car (although the voice breaks up, as mentioned by others) - but I can't get the computer on Tomtom Home to recognize that the GPS is connected to the computer. it's been working fine for 3-4 months, and all of a sudden i am having this problem. I had a Tomtom 910 preiously that I trashed because it wasn't working properly - would stop working when driving - and wouldn't seem to hold a battery recharge. Although I like the Tomtom features, I am not sure that there quality is up to par.

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Lots of folks having this problem with many different TomTom Models, mine was with a GO630.

Do a "reset" on the unit, use a paperclip or somesuch and hold the reset button on your TomTom in for about 5 seconds, and the unit will rrset and will be recognized by your computer.

Posted on May 29, 2011

  • Brian W.
    Brian W. May 29, 2011

    Lots of folks having this problem with differernt model TomToms.



    You'll need to "reset" the unit, using a paperclip or narrow pen, hold the reset button in for about 5 seconds and you should be good to go. I see this on most every model TomTom made.

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Hi RPSS,

Make sure the Tomtom unit is properly seated in the cradle and that there are no velcro strips etc preventing it from pushing down fully into the socket (if improperly seated the unit can still charge, and sometimes ask for a connection, but won't be able to connect properly to the computer).

JB

Posted on Sep 16, 2008

If TTHome doesn't 'see' your 920 then the drive won't be mounted.
On mine I have to remove the SD Card with my MP3s and only then will it work. Other than that the only way to get it recognised is to press the reset button at which point it works (for me) for that load *only* and I have to reset it again to make another connection. That is only if I *don't* remove the SD card.
Strangely once it has loaded from the reset I can access both the TomTom drive and the SD Card drive.

Posted on Jul 28, 2008

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