Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Water tube extension

I have a Kenmore side by side with ice maker. The water tube extension keeps leaking water into the freezer. The tube itself sometimes will be clogged with ice, and sometimes the tube will have ice on the out side of the tube. The last time, water leaked down the side of the freezer and froze in the bottom (plus all the way down the side of the freeser) up to around 1/2 inch. What is the problem, is it a bad water inlet valve or should the tube be glued into the water inlet at the top of the freezer? Please respond asap because we are having a family reunion here next week and I need ice. Thanks John

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It sounds like the water inlet valve is bad. if it slowly leaks it will cause the water to freeze inside the inlet tube extension blocking water from entering the icemaker and it could leak around the extension tube. after freezing solid the tube may have a crack in it as well. so replace the water valve and take out the inlet tube and extension tube and inspect it for cracks and make sure they mate properly (you can glue them if you want but it might make it harder to clean out if you have the same problem again). a clamp or tie strap may help.

Posted on Jul 06, 2008

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Posted on Jan 02, 2017

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I have a Kenmore side/side with water dispenser and ice maker. Ice maker is not making ice, but I still get water. Every once in awhile I see a puddle under fridge (a large puddle). When I pull the fridge...


Hi TJ,

It'll cost around $65.00 to take care of this problem. The problem is the water inlet valve. The part number is 4389177 and can be picked up at your local appliance parts retailer or you can get one online maybe for a better price (just plug the part number into your favorite search engine).

Here's what's happening... The valve I mentioned is actually a "dual coil" unit. One coil supplies the cold water, the other feeds the ice maker. These "coils" are independant of each other, so one coil can fail and the other can keep on truckin', no problem. But what you have is an Ice Maker coil/valve that is weak and it's allowing water to bypass.

Basically the IM valve isn't closing shut completely. Imagine a dripping faucet... that's what it's like except you can't hear the drops, you can only see the results. Imagine drop by drop rising up that tube behind the fridge and into the IM. One drop at a time. These drops of water go into the freezer compartment through the IM fill tube. Now when these little ***** drops slide down the fill tube inside the freezer compartment they flash freeze before they reach the IM. One drop after another... drip drop drip drop. All these little droplets of water eventually form a glacier inside the fill tube. 

OK, now we're at the point of glatiation. The fill tube (just behind the ice maker) has completely frozen solid. Now... when the IM "calls" for water to refill itself, the (failed) valve opens up and lets full pressure through. But where is this water/pressure going to go? The pressure builds inside the 1/4" water line until it can't handle it any more, the pressure looks for the path of least resistance. That path is the connection that you found loose. It blew out because the fill tube (into the freezer) is blocked with ice and the reason it's blocked is because the valve isn't shutting off completely.

That's alot of words to say this... it's an easy fix. Get the valve (above). Pull the fridge out. Unplug it. Turn the water off at the wall. Remove the water line going into the valve and set aside. Remove the cardboard panel. Remove the 2 screws holding the valve to the fridge. Pull the valve out. Note the electrical and tubing connections carefully. Get your new valve out and install the electrical and tubing just like the old one. Then rebuild, turn on the water and look for any leaks (use a flashlight and take a minute or two here... finding a leak now will save you alot of misery later). Replace the cardboard and plug it back in.

There ya go! Your first major appliance repair job done successfully? Priceless.

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sorry if i sounded rude i just couldn't read the entire post it just trailed off...
if it not the water valve then it is either the ice-maker is bad or the waterline going to the ice-maker is frozen or clogged.
sometimes the water valve will slowly leak a small amount of water to the ice-maker and this will freeze in the large tube going to the ice-maker from the back of the refrigerator. this will block any more water from coming thru.
hope this helps

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