Just bought it and have fully charged batteries (9 hrs worth) and I went out to whack weeds and it only had enough "guts" to properly cut for about 10 -15 minutes. That is per battery. Is that the best I can expect?
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Sorry, but I haven't solved any problem. I'm still waiting on the experts to solve my problem from June 16 on my trimmer not operating even with new fully charged battery. As for your replacement, I would suggest retail stores that sell trimmers, such as Home Depot, Lowes, Ace hardware stores or maybe B&D website.
I bought a Shakespeare Push-n-Load 3 blade trimmer head at The Home Depot for about 26 dollars and picked up a pack of 12 replacement blades for another 7. Did a whole 3 acres worth of weed whacking and still didn't need to change the blades. I was also powering through some pretty thick bushes with ease. Highly recommended.
When it charges, does the red light come on on the charger? Some of the CST2000 chargers make bad connections, and they don't actually charge.
Make sure the red light is coming on when you're charging the battery. If the light is coming on and you still can't use the trimmer after charging, you'll need either a new battery or a whole new battery pack (the black handle of the trimmer).
How large is your yard? On a small yard (like a townhouse front & back yard) the trimmer should last long enough to do the yard a couple of times before needing to be recharged, but it depends on the individual yard, how many weeds you have, and whether you keep it running a long time.
If the trimmer charges at all but not for a very long time, it's either the charger or the battery. Check the charger when it's charging to make sure the red light stays on -- if it goes off or blinks, you need a new charger. If the charger light stays on but the battery doesn't hold a charge, you need a new battery.
The motor is probably burned out. It may be time for a new one. It is not worth the cost to replace the motor. A new unit is cheaper than getting that one repaired. It is part of being a "disposable" society. Good day.