Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Ice dispenser in door will not dispense ice

Ice dispenser in door will not dispense cubed or crushed ice. The dispenser door will open but the motor that moves the ice does not turn. I have dumped the cube holder several times and it still does not move.

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  • peawack71 May 04, 2009

    same problem here - also light in freezer not working

  • Adam Elias Sep 09, 2012

    No ice dispensing. Water will dispense and lights inside will come on. Checked the inside freeze door swith and looks to function, contact closed when door closed. Ice flap does not open, and I hear two clicks (relays) when depressing the dispensor lever.

  • Anonymous Mar 13, 2014

    Door dispenser won't stop running

  • Anonymous Mar 14, 2014

    What is the metal strip on ice dispenser door flap

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  • Master
  • 481 Answers

This could be the:
door switch (usually 2 switches, 1 for the light and 1 for the dispenser) auger motor itself the dispenser switch or the plug near the hinge that connects the door the the refrigerator has a bad connection. this connection is hidden under a plastic hinge cap usually.

Posted on Jun 28, 2008

6 Suggested Answers

  • 409 Answers

SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

  • 103 Answers

SOURCE: can't make ice cubes only crushed ice

Hi: There is a flap right where the ice dispenses. When you remove the bin you will see it when inverted. This flap has to open for the ice to be cubed. You might rember a slap as it swung open when it worked. There is a bar that runs from the flap to the back of the dispenser. Work it manually to see if it's jammed or broken. If not look at the back of the freezer and remove the metal panel if neccessary, to find the jam or defective part. I hope this helps, Jeff

Posted on Jun 03, 2009

  • 1 Answer

SOURCE: Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Posted on Jul 30, 2009

woodchuck789
  • 4059 Answers

SOURCE: Ice Maker GSI-26 dispenses crushed ice and will not dispense cube

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

woodchuck789
  • 4059 Answers

SOURCE: Dispenses crushed ice and will not dispense ice cubes

You have a solenoid switch which switches the dispenser back and forth from crushed to cube. It could be stuck or not working or the parts connecting it could be disconnected or broken. You will have to observe to see if any parts are moving and if any noise is coming from the solenoid

Posted on Aug 17, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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1 Answer

Why are my ice cubes dispensing faster than my crushed ice. I changed the auger assembly and crush ice is still slow coming out of dispenser.


Hello Theresa;



My name is Peter. I am a retired field service refrigeration technician.



I have gone on many a service call in regards to this issue. People like their crushed ice.



The auger was not the problem. It is the nature of the beast.



Regular ice cubes have more density (Heavy) and exit through the door dispenser with no problem.



With crushed ice, shaved chips they are lite. When you dispense crushed ice the ambient room temperature (warm air) creates condensate and bines the crushed ice together. Fragments of the crushed ice block the dispenser flapper from closing all the way. The flapper remains a little bit open and ices up.



The manufacturers recommend after you run crushed ice that you run cubes through your dispenser to clear the crushed ice fragments.



Well, that solution is from engineers sitting in a office.



The solution is, from a old experienced field technician is: Reach up and wipe the flapper with a dry cloth. Look up and make sure the flapper is completely closed.



If you need a tech call me at 414-306-1362. Glen Burnie, Maryland, USA

Dec 30, 2014 | Refrigerators

1 Answer

I have a Kenmore side by side, not sure the model, but it's probably 10 years old or so. It has an ice maker with water, cube and crushed ice dispenser. The ice maker works fine, but it will not dispense...


Most of the time the bin has been removed and not put back in properly. When this happens ice blocks the drive motor. Remove the bin and turn the auger by hand make sure it will turn and is not jammed. Now with the bin out push the light button in that turns the light out and have someone push the button for ice while the door is still open the motor should turn in the back make sure thereis no ice blocking it. If it turns nothing is wrong with the motor. The clicking sound is usually the motor jammed by ice or the auger not engaged on the motor. hope this helps good luck

Aug 15, 2010 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

1 Answer

Have a gs201eta ww refrigerator ice maker problem Unit makes ice, light works and water dispenses from the door. However ice cubes and crushed iced does not dispense from the door. The dispenser motor...


The fridge gets its cold air from the freezer through a vent between the freezer and fridge. the fan in the freezer blows air through it. there is a flap you adjust with the fridge temp. control.

Make sure it's opening and closing when you adjust the fridge temp. try to chec in the user guide.

Hope helps.

Jul 07, 2010 | Refrigerators

1 Answer

Can't make ice cubes only crushed ice


Hi: There is a flap right where the ice dispenses. When you remove the bin you will see it when inverted. This flap has to open for the ice to be cubed. You might rember a slap as it swung open when it worked. There is a bar that runs from the flap to the back of the dispenser. Work it manually to see if it's jammed or broken. If not look at the back of the freezer and remove the metal panel if neccessary, to find the jam or defective part. I hope this helps, Jeff

Jun 02, 2009 | Frigidaire FRS3R5EMB Side by Side...

1 Answer

Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.


I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Apr 17, 2009 | Refrigerators

2 Answers

Ice maker will only dispense crushed ice


You may have a broken solenoid inside the motor assembly.  The solenoid controls the arm for cubed or crushed ice.  The only way to tell is remove the ice dispenser motor assembly and look at the solenoid.  If the solenoid is broken, replace it and everything should be ok.

Aug 18, 2008 | LG LSC26905TT Side by Side Refrigerator

1 Answer

My icemaker is not making ice. This has happened 3 times in the past 3 years but this is the longest it has gone without making ice. The other 2 times it lasted 2 days. It has now been 4 daysince the ice...


Check the following:
 Is the freezer door closed completely?
 Is the ice storage bin installed correctly?
 Is there ice in the storage bin?
 Has the ice frozen in the storage bin?
 Is ice stuck in the delivery chute?
 Has the wrong ice been added to the storage bin? Use only
cubes produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bucket?
Dump the ice cubes and clean the ice storage
bin.
 Is the ice dispenser stalling while dispensing “crushed”
ice?
Change the ice button from “crushed” to “cubed.” If
cubed ice dispenses correctly, depress the button for
“crushed” ice and begin dispensing again.
 Has the dispenser arm been held in too long? Ice will stop
dispensing when the arm is held in too long. Wait 3 minutes
for dispenser motor to reset before using again.

May 15, 2008 | Amana Refrigerators

2 Answers

Ice dispenser only dispenses crushed ice


You may not need to replace the solenoid.  If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice.  Test it manually with your hand, it should be free  to move up and down.  If not, then it is frozen with ice.  Remove the ice dispenser and let it thaw and dry out.  You should then be able to move to rod and it will work fine, at least until it freezes again.  Anyone know how to prevent it from freezing up? Its a continual problem for me

Apr 06, 2008 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Ice dispenser only dispenses crushed ice


Pull out your ice bin. In the back of the bin you will see a rod protruding from one side. That rod goes into an opening in the rear of the freezer. There is a solenoid behind that opening that raises and lowers the arm on the ice bin giving you crushed or cubed ice. Check to see if that solenoid is froze up or if your rod got stuck under it. If all check ok then replace that solenoid.

Nov 05, 2007 | Frigidaire FRS26KF5C Side by Side...

1 Answer

Ice dispenser only dispenses crushed ice


Check and make sure your switch is okay. Some have a switch that controls whether you want crushed or cubes. If it is defective replace it.

Oct 23, 2007 | Hotpoint HSS25GFP Side by Side...

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