Question about Dual XDMR-7700 CD Player

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Cd's won't play!!

I need some serious help please??!! I was listening to a cd in the car when all of a sudden it stopped playing and displayed "error-02" and will no longer play ANY type of cd. I've tried using the reset button and nothing works. It keeps displaying the "error-02" . What else can I do to get it t work?

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  • Anonymous Sep 24, 2008

    same thing happened to me like the other fool's car keeps saying error02

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1 Answer

Dave DeGain
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You can try just one more thing to see if it helps. Use a cleaning disc to clean the lens. You run it for about 20 or 30 seconds and it brushes off any dust or the like from the lens. If that does not work you have a problem with the laser or the servo circuit that can only be repaired by a professional technician.

If it is under warranty contact Dual to find an authorized repair center or the address to send it to for repair. If it is not under warranty they can still tell you where you can get it repaired.

I have been working at authorized service centers for many manufacters for over 17 years, but have never seen anyplace authorized for "Dual" car audio. So you may find it very difficult to get it repaired.

If the laser is bad, the repair may cost around $125 to $150 depending on the cost of the new laser and the labor rates of the service center. The laser is the most common problem with all CD players, car or home.

If you have found this information to be helpful a good rating like "FixYa" or "Helpful" would be appreciated. The other two ratings are actually bad ratings.

Thanks, and let me know if you need any more help.

Dave






Posted on Jun 28, 2008

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