Question about Canon PowerShot A710 IS Digital Camera

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Wide lines and dark shadows on some pictures

When I upload the pictures to my computer, some come out with wide lines and/or dark shadowed lines across. Some are cut off mid way. I tried a new memory card and am still getting the same problem. HELP

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  • kat2001 Jul 05, 2008

    These lines do not show up on my camera, only when I download the pics. Could it be my computer? How can I fix?

  • kat2001 Jul 19, 2008

    My camera was still under warranty, I sent it back to Canon and they found the optical assembly was loose.

    Thanks!

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  • Canon Master
  • 4,738 Answers

There was an issue with some of the A650 IS cameras that bright light or sunshine could sometimes enter the case and create such symptoms as you're describing:

http://www.usa.canon.com/consumer/controller?act=PgComSmModDisplayAct&fcategoryid=183&modelid=15658&keycode=2112&id=39151

Although your camera is not an A650, recommend contacting Canon, especially if your camera is less than a year old, to have it repaired under warranty service. Even if older, recommend contacting Canon anyways to argue free repair if your symptoms match that of the above link. Call 1-800-OK-CANON.

Posted on Jun 28, 2008

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