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1) switch off the phone first,
2) again switch it on....and as soon as the green led starts blinking
(indication of phone coming to life) immedietly press and hold both the
soft keys at a time, and follow the instruction given on u r phone
This should wipe the phone completely, including the password.
voldown, central key and reset botom at the same time, then text
appear, choose number 1 for restore manufacturer default pressing volup
or 2 for restore munufacturer default and format moviMand pressing
voldown and wait a few seconds.
Turn off your phone, then press both soft keys next to D-Pad. (these are the buttons above the number 1 and 3 on your key pad) and power on device. After moment a black screen will appear and offer to restore basic settings. release both soft keys. NOTE you will clear the phone completely!!!!!!!!!!!!!!!!!!!!!!!
press "green phone" button and wait couple minutes for phone to initialize. good luck