This is a great tip if you have a PVR2 Amstrad DRX180 Sky + Box if you are experiencing audio problems on some of the channels.Cartoon Network, Virgin 1 and Channel 4 are the worst effected.
It is not an LNB problem nor is it a cable or Satellite dish location problem as some may lead you to believe. The REAL problem is that there is a known fault with these boxes on this make (AMSTRAD) model only (PVR2) that doesn't appear to manifest itself on the PACE or THOMPSON Models PVR2 or PVR3.
You need to email James.Murdoch@BSkyB.com
explaining your problem and presenting the following arguments (if the statements are true for you):1.
That there is mounting evidence that a whole batch of Amstrad's are suffering from this this common problem. More importantly however it was Sky themselves that supplied these units to enable their Sky+ service (for which they charge you monthly) but the units they supplied have been rendered unfit for purpose to fully enable that service.2.
That there is mounting evidence that the problem started directly as a result of Sky changing the operating software during the summer 2006.
ie. Sky caused the problem to occur in equipment they supplied, for a service they charge you monthly for.3.
That your expectations are that the unit will be replaced for freeby a brand new Sky+ PVR, as Sky have done for other customers that are in exactly the same situation. There is evidence that replacement refurbished units start to suffer from the same problem in due course and you do not want to risk that. You pay a lot of money for the Sky services so you expect to be given the best possible customer service and have your expectations met. 4.
That you will have to consider canceling the whole Sky service if your expectations are not met, because with a failing unit the monthly cost does not represent value for money.
Don't forget to include you System Details in the email, the email you receive will hopefully offer a free call out, and a brand new PVR3 (although they can't guarantee the make). You may also receive a courtesy telephone call. If you only receive the call but not an email,then email back requesting details of their intentions in writing byway of a return email.
You are not owed a PVR3, nor do you have any rights to one. It just that by asking for one you are providing yourself a degree of protection against the fault continuing.
Hopefully you will get a PVR3 to solve the problem.