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This is a warranty situation. Contact the seller. Otherwise you can take the panel off under the door. There are three screws on the bottom edge. You lift and pull the panel off. You can then see the drain plug and you unscrew that. If you do that though you will get ALL the water from the tub to spill out on the floor.
if you can open the door,grab the inner basket at 9 and 3 o'clock and see if you can move it sideways,then again at 6 and 12 o'clock and move it up and down,if you can do this,then the drum spider trunnion is broken in behind the tub and the tub is loose which will require a new tub and trunnion as they are not sold separately at about $400.00
Yes that is how that style washer works since its very possible if opening the door when water is in the tub that it would spill out when opening the door when water in the tub..all front loaders work ina similar manner where when water is in the tub the door wont unlock
The door does not open because there is water inside the machine. To open the door you need to empty the tub first.
To empty the tub disconnect power, open the door at the bottom of the machine's front side, unscrew the drain filter cap and collect water using a container.
Usually that is enough to allow the door to open. If the door does not get released, try running a cycle again.
If still no luck, then the door is locked either because the pressure switch detecting water level is clogged with soap or because the power surge has damaged some component. In that case the machine must be partially disassembled to reach the back of the door opening mechanism. The door latch is reachable either from drain filter access or from top of the appliance.
Emptying water through the drain filter and/or restarting a cycle usually is enough to release the door lock.
The drain cycle only runs for 8 minutes. F-21 is a blocked drain tube. Open the panel in the front bottom and locate the drain tube (front right) Disconnect it and you will find a little collection area in the tube as it first comes out of the washers tub. Clean it out and try resetting it to drain then all should be fine. I always find coins and other stuff like tissues blocking the flow.
This is caused by a faulty inlet valve solenoid. It is allowing water to run into the tub. The solenoids can be tested using a multimeter for continuity. A lack of continuity indicates a faulty solenoid and the water inlet valve will need replaced. See the attached photo for reference. Hope this helped and best wishes.
So sorry to hear of your trouble. It sounds like your water-inlet valve is defective:
A defect in the water-inlet valve may mean that it's no longer able to shut off completely when the electricity has been turned off to it. If this occurs, the valve may leak and drip water into the clothes tub. In time, the water may accumulate substantially. If this happens, you need to replace the valve.
Found the tip on another thread of this site. Remove the 3 star screws located below the access panel that's below the door and clean the trap/filter to the left of the pump. Don't do like me and try to empty as much water first or you'll have an inch of water in your laundry roon when you twist off the cap.