Question about Wacom (PTZ930AC) Graphic Tablet
I have a Wacom A3 tablet which works very well with the pen, but the mouse sometimes will not respond to the buttons, especially the left and right buttons. Scroll works fine, and it moves around the tablet perfectly ok too. I have got the latest driver on my PC also.
Can you help please.
I had the same problem with my Intuos3 on Vista. Tech support suggested the following.
Do this.....Go to Start--->control panel---->system(in classic view)---->device manager--->click on "human interface devices"--->then click on "Wacom virtual HID driver" and right click on that and disable it. Your computer will ask you to restart and you will want to do that.
Everything works fine now.
Posted on Aug 14, 2008
The winning answer came courtesy of Mr Benedikt Schmitt of Wacom Europe, who offered the following solution: from the Windows Device Manager, disable the “Wacom Virtual Hid Driver” device. (Go to Control Panel > System and Maintenance > Device Manager, find the driver, right-click it and choose “Disable”.) One reboot later (welcome to Windows-land, circa 2008?), everything works as desired. Pressure and tilt sensitivity inside Photoshop still work, and the pen functions just fine in the rest of the Windows desktop. The absolute mapping makes it an absolute pleasure to point quickly and precisely. It makes my laser mouse feel rather clumsy navigating a large 24′ screen!
Posted on Mar 22, 2009
Mabye you should buy a new pen. I had the exact same problem, but I bought a new pen and it worked perfectly. Call first and explain your problem to the website, and they should give you a new pen for free because of warrenty. Go to the WACOM website and look for the phone number in the top-right corner. That is all except to wait for your new pen that should arrive in two or three days tops.
Posted on Nov 27, 2009
see i am having the same problem. i am runing windows xp but the tablet light is yellow and does not go green. and does not work at all i have also downloaded et driver.
Posted on Jul 22, 2010
Ok so I called costumer service because mine was doing the same thing. Apparently the pressure sensor in the pen is stuck down. What you do is remove the pen tip with tweezers, blow in the open end of pen, then tap the pen (open end down) in a table to get any debris out of there. Then just put the tip back in and give it a try. That did the trick for me. Hope this helps.
Posted on Aug 24, 2010
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