Question about Whirlpool Ultimate Care II LSQ9549L Top Load Washer

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Drum out of balance

When looked at from the top the drum sits to one side by 2-3inches. It can be moved back into a cental position but as it rotates with the motor it moves back a bit each revolution to the out of centre position.
When spinning there is a lot of vibration and it is easy to see that the drum is spinning off axis.

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  • brroklyn Jun 29, 2008

    The drum sits out of line when empty. I can realign the drum when empty, but during the spin cycle it gets off balance and out of align with the fill nozzle and I end up with water all over the floor! Any ideas on how to fix this???

  • 2weelsbetter Jul 02, 2008

    The details were very useful to help me get the casing off. I checked as you suggested, everything seems to be in order.

    I have found out the machine is only 18 months old, I bought it second hand. It is possible that the springs have become weak because the machine has been moved witout using the restraining bolts.

    Thanks for your prompt reply....John

  • Anonymous Jan 30, 2009

    does the balancing ring need to be full

  • clm2321 Feb 19, 2009

    I have a whirlpool LSQ854JQO that just started to shake during spin cycle. Counter balance spring is intact.

  • Anonymous Apr 15, 2009

    drum out of balance always have to try to center drum before wash or sometimes it will leak water. Also spin clycle out of balance.whirpool washer lxr9245eq1



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Hi Gerald, directly below the spring where it attaches to the basket suspension is a small hole, use a flash light to locate. If you get a chance, have you seen any dark metal shaving in the machine?

Posted on Sep 28, 2008

  • John Robbins
    John Robbins Oct 27, 2008

    Hi Gerald

    It is located on the back left side


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Where exactly does this counterbalance spring connects. i pulled up the springs but after assembly it vibrates badly in high spin. But I am not sure if I connected the counterbalance spring correctly. Thanks

Posted on Sep 28, 2008

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There are a few things that can cause this issue.
1. The counter balance spring broke or the mounting hole for the spring rusted through.
2. One or more snubber pads may have come off.
3. The suspension springs may have stretched or broke.

Start by removing the shell as follows:
A.) Look in the back of the console, in each corner there will be a screw, unscrew until the console can be pushed forward.
B.) With console lifted you will find a lid switch connector (white in color). Unplug the switch from the connector.
C.) There will be two brass colored clips. Place a flat blade screwdriver straight down into the opening on top of the washer and into the groove of the clip. Push the screwdriver down and away from you and the clip will release.
D.) Open the lid of the washer and place your hand under the front rim of the opening (DO NOT grab the wash tub). Tilt and slide cabinet forward to remove.

1.) The counter balance spring is located in the bottom rear. It should be attached between the cabinet and a bracket on the tub.
2.) Inspect snubber and corner pads. May be brown or white in color.
drum out of balance - 546467c.jpg130b797.jpg
3.) Inspect suspension springs.

If you need further assistance, let me know

Posted on Jun 29, 2008

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1 Answer

I replaced all balance springs. Still don't balance?

The washer is dancing across the room? Are the transit brackets removed? One on the motor, one across the top. Never known springs that needed replacing. With the top of the drum should move left and right a lot and backwards and forwards a little.

The washer must be level left to right and back to front. All four feet must be adjusted to sit evenly under the same pressure.

Bulky items or single large items will cause uneven balance. A normal load of socks, underwear, shirts, and a coupe of dish towels should keep balance as a test.

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Hi, your question does not give me any hints so I will try to give you some general tips. If you wash things that can not spread out evenly inside the drum, like mats pillows etc. Disable the high spin and drip dry you items or squeeze out the water by hand.
If the drum swings from side to side when rotating, one of the shock-absorbers inside the machine may be worn out, broke or loose.
If you open the lid, grab the drum and move it a bit back and forth and side to side (not rotating) it should not swing easily but with a damped resistance when the absorbers are ok.
An other experience I have made is the balancing of the feet. I had a new machine that alway moved around during the high spin, even thou I have made an extra flat surface for it to stand on. I could recognize a bumping noise from the feet.
When I pressed down the left or the right front corner with my hand a little, the bumping stopped. Then I adjusted the corresponding foot down and fine tuned it until the bumping disappeared while spinning.
Since then my machine has not moved an other mm (= 1/25").
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