The following parts are in the turntable system: The turntable motor, underneath the floor of the microwave; the turntable coupler, which is like a small plastic piece; the turntable support, either a three-legged or circular piece with wheels; and the glass turntable tray.
It sounds like maybe your turntable support is missing?
You can see and hear
a video of how a turntable motor should sound when you rotate it by hand.
If
yours is not set to be off via the control panel, and it won't rotate
or it sounds like it's grinding, etc., you may have a bad motor or
plastic coupler.
To
replace either, you need to unplug power, then remove the bottom cover
of the oven.
For
Goldstar / LG / L.G. help, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat
8-5 CT) and choose the appropriate prompt from the menu or
visit here. Goldstar owner manuals can be downloaded
here.
We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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