We cant figure out how to turn on close caption on our tv

Hi,

Does your cable company support CC?

Hello
Without its orginal remote, you can't turn OFF its close caption window.
If you ahve its original remote control, inform me by Fixya comment. I'll assist you to turn off this option. Without orginal remote control, giving any advice to you to rectify this problem, will be waste of time.

If the captions are turned off on your TV, they have to be coming from your cable box. The TV is just displaying what it's getting. Check your cable box menu and make sure captions are turned off there. Cable boxes, especially on digital systems, can prevent the TV's caption decoder from operating properly. So they need to be able to provide captioning, and I suspect you've turned it on somehow. Comcast should be able to tell you how to turn off captions if you can't figure out the menus.

sherrillbrom

With our VIP receiver models, you have an option to turn on/off closed caption through the receiver. Press the Menu button on the remote, which will display the Main Menu on the TV screen. Press 8 (Preferences) and then press 6 (Closed Caption). On the Closed Caption screen, press 1. On the Closed Caption On/Off screen, select CC Off and then press Done from the TV screen (using your DISH remote). This will turn the feature off on the receiver. Test to see if it is turned off by watching a program that has CC. If it still appears, then the feature is activated through your TV. Please refer to your TV manual to turn the feature off. I hope this helps.

Ray Calo
DISH Network

unplug the set for several minutes, then reconnect.

The problem was with the Motorfolla Comcast cable box not my T.V. . I turned off my Comcast cable box, pressed menu on the remote to the cable box. This made a 16:9 ratio appear on the cable box's LED read out, and a bluish screen appear on my television. One of the options on my television was to turn on and off closed captioning. Therfore, I turned off closed captioning and the problem was solved.

cc on remote ?

Do you have the original remote? Just press "c.c" three times to close caption - off. Hopefully you have solved the problem already.

If you have the Suddenlink remote and the DVR box you can turn captions on or off by accessing a technical menu. To do this, press POWER and Menu buttons together (menu 2 times) to bring up a special menu. Select Closed Captions. On the popup menu select closed captions and using Select button change to OFF or ON as you wish. The trick is to get the menu to come up. Timing of pressing the two buttons is frustrating and it may take a few times befotre you get the special menu.