Got this TV almost a year ago, and got Dish Network for a year and had no problem with the CC. I had to replace the receiver to the satellite today and for a while the CC was working until an hour later....and POOF...the CC disappeared.
I used the TV remote to check (and double checked) for CC...it won't come on. It can't be broke, since I had the TV for nearly a year!
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I have found that Closed Caption in a function of your television service and not of the TV itself. We have had cable TV and used the menu function on the cable remote to find CC and select 'off'; we now have DirectTV cable TV and use the remote for the receiver to select CC and 'off' on the drop down menu of CC. We get to CC by pressing 'info' on the remote and a list of options appears at the top of the screen, one of which is "CC". Pressing the right arrow key moves the cursor and when on "CC" pressing "SELECT" creates a drop down list; "OFF" is the option to turn off Closed Captions.
Different types TV service (over the air with antenna will likely require changing the TV mode to CC off on none), but if you use cable (Time Warner, Charter, ATT Uverse, etc.) or satellite (Dish Network or DirectTV) then the tuner or receiver will likely have your CC option.
When you turn it off are you going into the setup menu to do this?? if so after it comes back on and you go back to the menu and you see it..as "on" You will need to save your settings before you exit out of the menu
What is the source of your TV signal: Cable? Dish Networks? DirectTV? Antenna?
Many times the Cable/Dish Networks/DirectTV controller also has an option for closed captioning. Please verify that a controller is not setup to deliver the CC data.
Also, try setting the TV CC using 'C1' or 'T1' and selecting 'Enter' to accept the change; then come back and set CC to 'Off' again to see if toggling on/off helps.
I can definitely look this over with you. This sounds like it is on one receiver. It is possible it could be the equipment, but first I would like you to check something for me.
Go to Menu -> Preferences (8) -> Closed Captioning (6) -> Caption On/Off (1). Make sure it is selected for "CC is on." Once that's enabled, try it again. If CC's are still not showing, press 'Info' on the remote and see if CC is listed on the program. Let me know if you have any questions.
With our VIP receiver models, you have an option to turn on/off closed caption through the receiver. Press the Menu button on the remote, which will display the Main Menu on the TV screen. Press 8 (Preferences) and then press 6 (Closed Caption). On the Closed Caption screen, press 1. On the Closed Caption On/Off screen, select CC Off and then press Done from the TV screen (using your DISH remote). This will turn the feature off on the receiver. Test to see if it is turned off by watching a program that has CC. If it still appears, then the feature is activated through your TV. Please refer to your TV manual to turn the feature off. I hope this helps.
Hello, this is Matthew Gonzales with DISH Network customer service. DISH Network's 311 receiver does not have any way to enable Closed Captioning, so in this case the CC is being displayed because of a setting in the TV itself. Normally in the tv menus, (varies by manufacturer) there is a setting where you can have CC on/off. If you have the original TV manufacturer remote, there may also be a "CC", "Caption", button on the remote that would let you change the CC setting. Hope this helps, if you have any more questions please feel free to email me at email@example.com.
The CC is provided to DISH (and all cable/satellite companies) by the network that creates the programming. Usually, live TV (like news, sports, etc) is the most jumbled because of the time it takes someone to transpose what is being spoken as it is being spoken. If this is a network that is available OTA (via antenna), verify that the issue is not happening when you are receiving the signal from somewhere other than DISH (if you cannot receive an OTA signal, try at a buddy's house that uses another cable provider). If the problem occurs via OTA or other providers, contact KIRO to have them improve their CC service. If it only happens when viewed with DISH, contact DISH, who will then resolve the issue with KIRO (usually a lag time in signal transmission from the provider).