Question about KitchenAid Architect KTLA19KRSS Stainless Steel Top Freezer Refrigerator

1 Answer

Freezer door rubbing

My freezer door seems to be rubbing when we close the freezer and it's causing the freezer door to not seal properly. We can lift up on the door and it seems that's what is needed to prevent the rubbing and allow the door to close properly. I also notice that when we open and then close the fridge compartment, the freezer door opens slightly and if left unchecked, will cause the entire freezer compartment to freeze over. How can we adjust the freezer door so that it will close properly?

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  • Anonymous Mar 26, 2014

    1 month old unit.
    Hinged seal on left door not fully retracting upon opening, causing the flap to crash into the right door when closing.

  • Anonymous Mar 30, 2014

    have to close left door initially to get a good seal

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Take the freezer door off and put a washer or two on the bottom hinge. sometimes there are extra plastic washers on the top hinge that you can move to the bottom to lift it up.
also check if the hinge is bent or loose, as this may cause the problem.

Posted on Jun 28, 2008

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This short solution may help solve your creaking problem. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly. Putting vaseline insid the hinge pins too is a good idea.
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Hope this helps solve your problem, Let me know. Thanks, Sea Breeze

This happens because the refrigerators of today are air tight, the fresh food door pushes the air into the cabinet as it closes and the air has no place to go but up the air vent into the freezer and "pops" open the freezer door. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly.

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If Your Refrigerator's Freezer Door Pops Open When You Close the Fresh Food Door... If a 'top-freezer' refrigerator's freezer door pops open when the larger fresh food door's closed, it's actually a good thing. That tells us the seals are in great shape, sealing well.
Some freezer door 'pop' is unavoidable bc the bottom door's so much larger than the top one and the hydraulic effect of compressing all that air kicks in. The two compartments share the same air via a duct between them, and that compressed air rushes up into the freezer compartment and can 'pop' the door.
To improve the situation, apply a few drops of oil (sewing machine oil or 'three in one' - NOT WD-40) to each freezer door hinge pin. (Even better: if you can, pull the doors and coat the hinge pins with petroleum jelly). This will help the freezer door swing back closed by itself. The freezer door usually stays ajar because it's binding a bit, and that's usually caused by it's swinging 'dry', with no lubrication.
It’s also a good idea to ‘kick’ the habit of letting the refrig door close hard.

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