Question about Xerox Phaser 8550DX Laser Printer

1 Answer

The printer doesn't want to print

I have a problem that seems so simple but yet it still does not work. The screen says:

"Add black ink"
"Press ?"

However, there are enough inks in the cartridge for all for trays. When I power cycle it, it sounded like the printer is trying to load (or pick up) but can't. I can hear a lot of clicking (moving parts) but nothing. Is there an actual mechanical problem at work here?

Comments really appreciated. Thanks..=)

Posted by on

  • sdinh Jun 27, 2008

    For the comments just posted earlier, I am referring to the Xerox Phaser 8550.


  • sdinh Jun 30, 2008

    Thanks...I will check that out...greatly appreciated..

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  • Master
  • 2,072 Answers

Your ink stick may be cracked not actuating the switch in the ink loader.
If the improper ink stick was loaded the bottom of it would have a different shape and not actuate the switch. Try taking a screw and twisting it into the black sticks and removing and reloading them.
You may have a bad ink loader, but I suspect more a misshapen stick or on that is slightly stuck and not advancing properly.
But, the possibility of a bad ink loader , where you load the sticks, is still there.

Posted on Jun 28, 2008

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    mp800_openbutton.gif

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< 3 > Some black ink lines are broken.

< 4 > White lines are present in the color ink pattern.

< 5 > Both black and color inks are not present.
Note:
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