Question about VeriFone SC 5000 (M10843K31US1)

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RAM-OS missing Delta driver not loaded After Download needed RAM-OS missing

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  • enzoman Aug 24, 2008


    I bought a used verifone omni 3750+ sc 5000 pinpad. According to the previous user, the system has allways worked when he had used it. Before i bought it, the system had been disconected from the phoneline and powerless(not used for 1,5 year) This guy had stopped with his shop.

    Now when i put the power on the head unit try's to startup the pinpad, but after a while i get message ''ram os missing, download needed'' at the pinpad.

    I had the repairshop on the phone for this, only thing they said was, system is defect and needs to be changed(ccv netherlands) and they make me an offer to change my unit with a new one!!! I just dont believe the system is defect, but i believe the don't want to help me because i bought a sec. hand unit! Can someone recocnize this error message and give me the right an fair answer?

    Thanx in advance...



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Hi the Pin Pad is ok but it has to go back to a VeriFone supplier to download the operating software. With the Pin Pad not being used for 1,5 years the internal battery in the Pin Pad will have gone flat. Meaning that the Pin Pad has lost its internal software. This software can only be supplied by a Certified VeriFone Dealer.

Posted on Sep 25, 2008


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