I signed up and paid $15.00 to have one of the experts diagnose the problem on my TV. They told me to buy a new lamp for it, and I did, and it hasn't fixed it at all. I need to get this figured out or I need my money back as well as the cost of the item I was told to buy and was told it would absolutely fix my problem.
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The lamp is located behind the lower removable speaker grill on the front of the TV. There will be a lamp door then the lamp is up inside the TV behind the lamp door. Make sure the lamp door is back in place before turning on the TV after replacing the lamp as the set will not work without it installed.
The lamp is on the bottom left side. Remove the plastic piece that goes across the TV below the screen. It will snap off. No screws. Remove 2 screws to access the lamp carriage. Make sure you DO NOT touch the new lamp with your bare hands.
I found out that Hitachi has a class action law suit against them for the light engine problem. I called them and asked what they were going to do for my tv which is out of warrenty. The reply was that they would pay for new light engine. I said what about labor. No they would not pay for labor. I asked to speak to supervisor. I was told by supervisor that the tv had to be inspected by certified repair person. Cost for this was $125 but would be applied towards the total labor cost. Repair guy came to house walked in and said he did not even have to turn tv on to know the problem. We called Hitachi to set up shipment of part. Hitachi told me at that point that they would cover all labor costs also. Part has been installed this week and tv is like brand new set.