Question about Creative Labs Zen Touch MP3 Player

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Rebuilding problem once while doing the rebuilding procees on my creative zen vision W, the meter (rebuilding) never went all the way to the end and just stopped and went to the menu screen. upon further looking it deleted 95% of everythign on the system and now will not sinc up with my computer. is there a resent or format option on the device?

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  • Olly4891 Mar 04, 2009

    I have a Creative Zen Vision M and a little while ago now after turning it on it decided to go through the rebuilding process. I believe it did not complete the rebuilding process (I didnt watch the little bar go to the end but it may well have done) as once i got into the menu screen found that 90% of my files were gone!



    Every time since, when turning the player on it will rebuild and will retain the 10% of the files it found, but no others and I can not get it to link up with my PC.



    I tried the website listed but it is no longer available. I heard some stories about holding the power button to the left AND pressing the reset button with a pin at the same time to enter a repair mode? But not sure what to do with that so havent tried as yet.



    Any ideas? Cheers.



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Creative Zen M:vision - can't turn on/off, permanent blue light


Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

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My Zen vision: M is stuck in hold. Sliding the switch does nothing except make the hold symbol blink when slid all the way to the power on/off position.


Support for Zen Vision M on this site:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=14331&prodName=ZEN+Vision%3aM
Enter the word "hold" in the bar Knowledgebase Solutions.
This will give you access to various answers.
One answer could be to do a recovery:

  1. Slide the power button towards the power icon and hold it in the Power ON position
  2. While holding on to the power button, Gently push the end of a thin object (such as a pin or straightened paperclip) into the Reset hole.

    The reset button for your player is located at the bottom of the player, to the left of the sync adapter port.
  3. Release the power button when the Creative logo appears.
  4. The Recovery Mode screen appears, and four menu items are shown: Clean Up, Format All, Reload Firmware and Reboot.
  5. To clean up your player's memory, select Clean Up.

  6. When the cleanup is complete, select Reboot. Your player restarts and starts rebuilding its music library.

  7. Should the above solution is unable to resolve the issue, please install the player's latest firmware. To obtain further instruction on getting the firmware reload into the player, you can refer to the following article:

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1 Answer

Turns on and then goes to rebuilding screen then says firmware problem but computer doesnt register that its hooked up


check on the zen site and make sure you have the current version for your zen.
download it and do a rebuild with new firmware.
this mp3 has a hard drive, the exact one that the ipod has. They are not immuned from crashing for sure.
But doing a reinstall of the software will probably help alot.

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1 Answer

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you can go to the Creative Website and download the latest firmware.
and the desktop software.
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there are options in the players menu for rebuilding database and things before you restore to see if that helps.

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1 Answer

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Do the following on the Vision:M and run a cleanup. First, enter into rescue mode by detaching the Zen Vision:M player from your PC , and making sure that the unit is off.
Then, Slide the power switch towards the power icon and hold the switch in the Power On position.
Next, Push the end of a straightened paper clip into the reset hole,and press gently and remove.
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Also, I make sure the player is off before you shake it, as you can damage the hard drive inside if it is on when you shake it.

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1 Answer

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I was having the same issues with my Zen Vision M : 30 G. It was not recogznized on any computer, and when I turned it on after having it off for a large amount of time (24 hours), it would rebuild half way before completely turning on.
I did a TON of research and found nothing but I finally got my Zen to work by trial and error.  This is how I did it:
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1 Answer

Will not rebuild


My solution is to wait until you can connect it back to your computer. When you do, post what happens and I'll get back to you, because it can be a number of problems (I own one of these)

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Creative Labs 30GB Zen Vision:M


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