Hi, I have a Xerox Phaser 8500. For last 5-6 months it was making wierd sounds while printing but still it was printing fine. Now suddenly it has stopped printing. I logged it off, hooked it off the power but nothing works.. When I turn the power on, red light flickers for some time and then turns to constant green and when I shoot a printout order, the light turns to red. In my computer, there's no indication of printing failure.
Any help to sort this out will be greatly appreciated.
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Re: Xerox 8500 not printing
It sounds like you need to check your addressing. Sounds to me like your IP address reset back to default. You need to go into the network settings and check your IP address and make sure it is set to manual and not auto. I believe your printer did a reset and your address is wrong.
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If the ink shapes are wrong on an 8560, it probably means that it was in the managed print version of Xerox - Someone was paying for prints, not for ink and the ink technically belonged to Xerox. Normal ink should fit fine and you should get your money back from the person who sold the ink (you will see the word "metered" on the box.
I am having the same problem. Sometimes my Xerox Phaser 8500 prints a PDF or web page fine, and other times I get pages and pages of what looks like PostScript code. I thought I had installed the most recent printer drivers, We are using primarily Macs with OS 10.4 or 10.5. One recent change is that we connected the printer to an Airport Express using a USB cable, which is sweet when it works correctly....any ideas???
If you have Warranty Still, CALL XEROX!!!, That error message indicates that you have a failed temprature sensor inside the print-head, 90% chance Xerox will have to replace print-head. Print head is VERY expensive to replace out of pocket ($500-800+)
I would first off try cleaning the feed roll in that tray well. That really sounds like slipping.
Go through all your programs and make sure that the driver machine and program you are running has the envelope settings the same. Be sure they all match. Example. Make sure all the programs you are running through, have the settings for # 10 envelope, consistancy is needed for running envelopes. They are problematic.
When our control panel went blank last month, Xerox did not offer a free replacement because our printer was out of warranty. Consequently, we ordered one from SparePartsWarehouse.com at the best price we could find - $104.87 plus shipping. The part number for our 8550dp is 848K06551, but these are the compatible part numbers for the "Xerox 8500 Control Panel & Bezel": Compatible Part Numbers: 848K06551, 101E28730, 101E28731, 802K93650, 802K93651, 848K06550, 848K06552. It is easy to replace, instructions are on the Xerox website at http://www.office.xerox.com/printers/color-printers/phaser-8500-8550/sprt-enus.html
Hope this info helps someone, and thank you FixYa for this forum.