Question about SimpleTech 250GB USB2.0 7200 RPM External 250 GB IDE Hard Drive

4 Answers

Computer not recognizing my external hard drive...

Hey,

I've had my external hard drive for a while now and have used it without fail in the past. I grabbed it today to take some stuff off of it and plugged it in and my computer never recognized it. It will not pop up on my desktop like it has in the past. I've unplugged and plugged it back in and turned it off and turned it back on several times with the hopes that it would fix the problem. The only response I've received from the hard drive itself is the blue flashing ring upon power up and then a small flashing red dot periodically. Is the red dot trying to tell me something?

Any Information will be incredibly helpful. Thanks a ton.

--bryan
upton.bryan@gmail.com

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  • 3 more comments 
  • monteolimpo Jul 10, 2008

    i have the same problem my computer does not recognize de hard drive

  • Anonymous Aug 08, 2008

    I have the same problem confused also must be a internal hardware problem

  • ryoga1843 Aug 16, 2008

    I was using the drive then all of a sudden, my computer would not even see the drive. What's up with this?

  • Anonymous Aug 21, 2008

    I have that same problems. Tried it all using a USB in my camera bag. Then I saw THE cable that came w/ the SimpleTech and now it works well! Check your cable.

  • Anonymous Dec 02, 2008

    Mi pc no reconoce mi disco

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Hi
If all other usb devices work then there's either a problem withthe drive or its drivers. Try plugging it into another computer. Ifthat works on your main computer try going to ControlPanel>>>System>>>Hardware>>>Device Managerand uninstall all universal serial bus controllers, unless you canlocate the one that is for your hard drive. Note: If you have a usbmouse/keyboard this will stop them working untill you select 'scan forhardware changes' at the top, or alternatively unplug then replug them.

Oncethey are all uninstalled plug the hard drive back in and let it gothrough the process of 'found new hardware' etc. This will re-installthe drivers and hopefully solve the problem.

If the drive still doesn't work on eithercomputer then it could mean that it has become corrupted. Right clickon my computer then go to 'manage.' On the left under 'storage' select'removable media' and locate your drive. There should be an option toformat it, BUT THIS WILL WIPE YOUR hard drive! So if you value the dataon it then obviously this is not the best way forward. Another way to format the drive is if you can find it in my computer then you can right click and go to 'format', but again this will wipe the drive.

You could try using a program like pc tools' File Recover to get your files back, though file recovery is a complex process and doesn't always work.

There could be a problem with the cable for your drive - try testing it with another item. Then again if the lights on your drive come on then this may not be a solution worth trying. I think the red light is trying to tell you that something's wrong...

Harddrives do fail - I had to claim on the warranty for my external harddrive a short while ago. It's annoying that the very thing you use tobackup breaks! However, they did send me a replacement in due course, though obviously I lost all my data.

You have to be very careful if you do choose toformat the drive - make sure you format the external and not yourinternal C drive!

Hope this is of some help
Philip

Posted on Jul 16, 2008

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Make sure you have the power adapter that came with the unit. That was the problem with mine. Now it works fine.

Posted on Aug 27, 2008

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I tried to connect using an USB from my camera bag. I unplugged and restart the laptop. I read an earlier posting about rying another cable. LONG behold, inside my camera bag was another USB cable that came w/ my port drive!!! Now it works beautifully.

Posted on Aug 21, 2008

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I've had this problem before.

I tried a different cord and it started working again. Additionally i've had this work for me (see below)

Try This:


  1. Unplug all USB devices
  2. Turn off Ext Hard drive
  3. Shut down computer
  4. Power on ext hard drive (then wait like 1 min)
  5. Turn on computer
  6. Wait for windows to finish loading
  7. Plug in the USB cord from the ext hard drive to your computer (may take up to a minute for computer to recognize it)
  8. If it doesn't recognize it then keep trying it in different USB ports
If it still won't recognize get all the latest windows update and reboot. If that doesn't solve your issue try your external hard drive on some other computers, check to see if drive needs special drivers installed (which most don't).

From SimpleTech's website: "1) I have the drive plugged in but I cannot find the drive in "My Computer", why?
The most likely cause would be not enough power provided by a single USB port on your computer. Unplug the portable drive from the cable and unplug the cable from the computer. Now, plug the cable into 2 USB ports directly on your computer. (If you have a desktop, you should plug the USB cable directly into the USB ports on the back of the computer. If this is a laptop, you should plug directly into a USB ports on the computer. Do not plug into a USB hub or docking station). Then plug the drive into the cable. In a few seconds you should see the drive listed in the "My Computer" window as a SimpleDrivePS."

If all that fails you need to RMA (Return to Manufacturer) your external hard drive. Most hard drives have a pretty decent warranty on them. Your simpletech 250GB has a 3 year warranty on it. Info on the warranty can be found at http://www.simpletech.com/support/warranty/. If you want to RMA it, click the "Technical Support / RMA Request" on the left hand side of that page.

Posted on Jul 16, 2008

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