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I do not have a HotSync icon on my desktop or task bar after a local technician cleaned my PC. Now, I can not hotsync my data between handheld and PC. The handheld PalmVIIx screen states; "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again." I am using a program "Diabetes Pilot Desktop" and "Diabetes Pilot". How do I get HOTSYNC to work?

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You need to install again the software/driver of your device... it seems that your technician done a system restore on the unit or he remove/deleted files which associated with the hotsync software.

let me know

Posted on Jun 27, 2008

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My Palm Treo 600 is stuck on and frozen in the camera position. Usually I would get a paper clip and stick it in the reset hole on the back and it would reset allowing me access to all functions of the...


Hi elg

There are many ways to reset your Treo, here are some from Treo KB themselves...

# How do I perform a hard reset on the Palm Treo 600?

Warning: A hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings. Don't perform a hard reset unless you've backed up your data, or you're willing to lose everything.

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1. Hold down the power (on/off) button on your device.
2. While holding down the power button, turn over your device so that you can see the back of it.
Using an unfolded paper clip or a similar small object, gently press the RESET hole on the back
3. When the device's screen displays the Palm Computing Platform logo, release the power button.
4. A message will appear warning that you are about to erase all the data stored on your handheld.
In response, do one of the following:
* Press the UP button to complete the hard reset, erasing everything on your device
or
* Press any other button to begin a soft reset, leaving your data intact.
5. Your device will then take you through a series of screens to calibrate the digitizer and verify the time and date.


Note: A hard reset does not reset the current date and time. It does restore other settings to the factory default.
Back to top
# How do I recover after a hard reset?

If you backed up your data by synchronizing it to your desktop computer, you can restore it now by performing a HotSync operation.

1. Since all data was erased by the hard reset, first synchronize your device with your desktop computer.
1. Make sure your conduits are turned to "Synchronize the files" or "Desktop overwrites handheld". Do not turn conduits to "handheld overwrites desktop". This will erase data on your desktop computer, and you won't be able to transfer it to your handheld.

Note: Data restoration may take some time. The HotSync operation will be faster with a USB connection, slower with a serial or IR connection. You won't be able to perform a network HotSync connection until you have performed at least one successful 'local' HotSync via USB, Serial or IR.
Re-install third-party software, if any.
2. Third-party software (applications, hacks, themes, games, databases, eBooks, etc.) might not have transferred back to your handheld during a HotSync operation. Locate any missing original .prc or .pdb files on your desktop computer, and double-click the files to re-install them. For more information on how to install third-party software, visit the Palm Support Knowledge Library.

Caution: Sometimes, the reason you needed to perform a hard reset was because of third-party software. While we encourage users to take advantage of the thousands of third-party titles available, we cannot guarantee that the third-party software will be compatible. If you recently installed software and then experienced a problem, maybe you should not re-install that software. For more information on how to diagnose third-party issues, visit the Palm Support Knowledge Library.
Re-set your preferences.
3. The System conduit restores your preferences for display, menus, auto-off, and other functions. However, if there are other preferences (such as those set within third-party themes) that haven't been restored, now is the time to do so manually. Refer to the third-party software documentation for instructions.

Back to top
# How do I perform a Battery Disconnect Reset?

A battery disconnect reset is a last resort step you can take to cut battery power, wipe out all data, and bring a Palm Treo 600 back to its factory-fresh state.

A battery disconnect reset will erase everything on your device, and also reset the wireless radio and disconnect the internal battery. All your data will be removed, and your formats, preferences and other settings are restored to their factory default settings. Don't perform a battery disconnect reset unless you've backed up your data, or you're willing to lose everything.

Additionally, you won't be able to turn your Palm Treo 600 back on until you connect it to a power adapter, so do not perform this type of reset if you're not near a power source and your Palm Treo 600 charger.

HotSync note: Some third-party applications change the way your handheld backs up data, while other third-party applications do not back up data at all. If you have third-party software on your device, please contact the developer to learn what components are backed up during a HotSync operation, and if HotSync conduits are altered. Any data not backed up will be lost.

1. Disconnect your Palm Treo 600 from the AC charger.
2. Hold down the K and Backspace keys simultaneously.
3. While continuing to hold down the K and Backspace keys, press the RESET button inside the hole on the back panel of your device.
* Note: Palm made this type of reset very awkward to perform, so that it would not happen by accident when your Palm Treo 600 is jostling around in a pocket or bag. Sorry for the inconvenience. You might want to enlist the help of a dexterous friend if you find it too difficult.
4. Continue holding down K and Backspace. The screen will flash white briefly, and then go black. Release K and Backspace after this happens.
5. To revive your Palm Treo 600, connect it to the AC charger and plug the charger into a socket. The screen will stay blank for several seconds (as long as half a minute), then it will turn on. The LED will glow solid red, indicating charging.
6. Finally, follow the steps for recovering after a hard reset (a battery disconnect reset is a type of hard reset).

here are the links:

http://support.vzw.com/devices/palm_treo_600_smartphone/faq.html#item15

http://kb.palm.com/wps/portal/kb/common/article/887_en.html

http://mytreo.net/how-to-guides/hard-reset-the-treo-600/

regards,

voodoo

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Hello!!!
With Network HotSync (Windows only), you can synchronize your handheld with any computer on your company's network. Whether you are on different floors of the same building or on the other side of the world, once you log into your company's network you can sync as if you were at your desk.
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