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I do not have a HotSync icon on my desktop or task bar after a local technician cleaned my PC. Now, I can not hotsync my data between handheld and PC. The handheld PalmVIIx screen states; "The connection between your handheld computer and the desktop could not be established. Please check your setup and try again." I am using a program "Diabetes Pilot Desktop" and "Diabetes Pilot". How do I get HOTSYNC to work?

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You need to install again the software/driver of your device... it seems that your technician done a system restore on the unit or he remove/deleted files which associated with the hotsync software.

let me know

Posted on Jun 27, 2008

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Handspring Visor Username Deleted; How to Add on Device


To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

I updated the Palm m130 to Z22. I lost all my addresses on the m130 whe installing the Z22. Is there anyway to retrieve the lost file?!


The solution to this problem is.. if the m130 still has all the data, then

you need to perform a custom hotsync to overwrite all files on the computer

  1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
  2. Highlight the ‘Datebook’ conduit and click ‘Change’.
  3. Select ‘Handheld overwrites desktop’ and click ‘OK’.
  4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
  5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
  6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

Now that the files are on your computer you need to sync them into the new palm

Same steps but this time Desktop Overwrites handheld

  1. Click on the ‘Hotsync Manager’ icon and choose ‘Custom’.
  2. Highlight the ‘Datebook’ conduit and click ‘Change’.
  3. Select ‘Desktop overwrites Handheld’ and click ‘OK’.
  4. Repeat these steps for the ‘Address’, ‘Todo’, ‘Memo’ and ‘System’ conduits.
  5. ‘Install’ and ‘Install Service Templates’ should be ‘Enabled’.
  6. Perform a ‘Hotsync’ operation by pressing the button on the Hotsync® Cradle, or Cable.

Oct 31, 2008 | Computers & Internet

1 Answer

Handheld Calendar Does Not Sync


Is KsDatebook compatible with Palm? Palm suggests only two programs to sync calender files with Microsoft Outlook and the one that comes with the TX CD.

Jun 04, 2008 | Palm TX Handheld

1 Answer

Software download to handheld


You must have Palm Desktop installed on your pc. You must have a serial cable from your pc to your handheld. You must have hotsync running on your taskbar. You must download the software to the Palm Desktop and then hotsync your Palm with the pc. You may not be starting the safe hotsync in the start menu before pressing the hotsync icon on your Palm. If it's not that, your pc may not be recognising your Palm device or you may not have your serial cable securely hooked up, or you may be trying to download software that's not compatible with your device. You also have to reset your device after installing most software. Make sure you have enough memory to hold the software.

Apr 02, 2008 | Palm TX Handheld

2 Answers

Synchronizing my Tungsten E2 with the computer.


If you have not already done so, install the Palm Desktop software from your CD. (If you do not have a CD, you can download the Desktop software from palmone.com.)

Connect the USB cable to your PC and to your E2. (If you do not have a cable, you can probably find one on eBay.)

If the cable has a button, push it. If it does not, open the applications menu (the "House" button to the left of the graffiti area) and look for the app called "HotSync". Run the HotSync app, make sure that the Local/Modem choice (above the central hotsync icon) is on "Local" and the combo box below the icon says "Cradle/Cable". The tap the icon. If this is your first sync, you may have to answer a popup on your computer before it will proceed.

Feb 23, 2008 | Palm Tungsten E2 Handheld

1 Answer

Hot synch to new computer


If you right click on the hotsync icon in your status bar, you can set each of the sync options to "handheld overwrites desktop." That should stop you losing data.

Dec 03, 2007 | Palm Tungsten T5 - Multilingual Handheld

1 Answer

Any way to reverse synchronization?


If you happen to have rollback turned on in Windows XP, you could roll back your PCs data to before the last HotSync date/time.

Sep 12, 2005 | Palm m130 Handheld

2 Answers

Lost all contacts, memos, tasks, after LifeDrive Update 1.0


This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks,

Sep 12, 2005 | Palm LifeDrive Handheld

1 Answer

Vx to Outlook 2002 failed - no connection Established


hi, on ur palm tap on home , u would see hotsync icon tap on that , on the hotsync page , u would see ur name on top or just welcome , make sure u see direct serial on the same page , tap on the top left corner where it says hotsync in words , in the drop down , tap on lan sync prefs , make sure local hotsync is darker in shade. on the pc make sure u see the hotsync manager at the bottom right corner , if not , click on start , click on all programs , choose palm desktop , inside that u would see hotsync manager , left double click on that , if it doesnt appear at the bottom right corner , try 4times , then if it still persists , restart the pc and try again. Once u see the hotsync manager at the bottom right corner , right click on that , left click on setup , left click on local , choose a different com port , reduce the speed to 9600 , click on ok restart ur pc and try hotsyncin , if it doesnt work try the previous step again and do not forget to restart ur pc , and then perform a hs , it will work .... Regards

Sep 11, 2005 | Palm Vx Handheld

3 Answers

Won't sync to clean Palm


It may be due to a permissions issue on the workstation running the hot sync program

Sep 11, 2005 | Palm m105 Handheld

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