Question about SanDisk Sansa Clip MP3 Player

1 Answer

MY CLIP IS A MESS!!

Hi, i hope you can help me. I got a Sansa clip 2 MB, it worked ok for 2 weeks, then it suddenly freeze. I couldn't turned it on for several days and when i finally did it, everything was a mess. My computer recognized the usb connection, but when i explore the folders i didn't find the songs i transfered but they showed on the screen (can't listen any of them, neither the songs that came with the mp3 nor the ones i saved). I tried to update the firmware, but it didn't work, the process never finished. The same happened when i tried to format the mp3, by the options in the menu, by the usb connection and also by the option in the Best Buy Player.
I can't erase, copy or do nothing with my clip, and the problem is that i got my clip as a gift when i was visiting my brother in USA but i live in Spain :(.
Pleeeeease help me, tell me what can i do!!
Thanks,
Kazy

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1 Answer

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  • 8,596 Answers

The voltage differential between the US and Spain is huge - you might have fried it when it was charging.

but here are the "soft methods" you can use to be sure:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 28, 2008

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1 Answer

My sandisk 4gb clip mp3 player freezes everytime i turn it on. So i hard reset it, turn it back on and it freezes again.


In my opinion you will have to upgrade firmware of your player. How to do it you can study on this website and download the Sansa Firmware Updater software also.

http://kb.sandisk.com/app/answers/detail/a_id/300

Please read and do these all, and I hope your player will work fine again.
Thanks.
gylacz

Apr 19, 2011 | SanDisk Sansa Clip MP3 Player

2 Answers

It got hanged..it can be turned and the buttons are not functioning


How to Reset a Sansa Clip

The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.


Turn Sansa Clip on. Press the "Menu" (home) button.


Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."


Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.
Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.


Tips & Warnings

*
You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.
*
Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.

Feb 19, 2011 | SanDisk Sansa Clip MP3 Player

2 Answers

My player got hanged.and its not functioning? what probably the cause and how can i deal with it? it cannot be turned off..the menus are not functioning


Hi,you need to rest your mp3 player...

How to Reset a Sansa Clip

The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.

Instructions


Complete Reset

Turn Sansa Clip on. Press the "Menu" (home) button.

Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."

Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.

Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)
.


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.



Tips & Warnings
How to Reset a Sansa Clip
The Sansa Clip is a high-quality MP3 player. It holds hundreds of songs and is built for portability. The "clip" allows you to attach it to your clothing or belt while you are working out or on the go. Even the best MP3 players can encounter some problems, and the Sansa Clip is no exception. If your Sansa Clip freezes up and does not respond, you may have to try resetting or reformatting it.

Instructions


Complete Reset

Turn Sansa Clip on. Press the "Menu" (home) button.

Press the bottom of the scroll wheel until you reach the "Settings" screen. Push the center button to choose "Settings."

Scroll down to "Reset All" and select. You'll be asked to confirm the reset. Select "Yes." This option will simply allow you to reset the language and location settings on your Sansa Clip. It will not erase data from the clip. To do a complete factory restore, follow Steps 4 and 5.


In the "Settings" menu, scroll down until you reach "Format" and then select. You will be asked to confirm that you wish to format. Select "Yes."


Wait for the screen to say "Formatting Complete." You have now cleared all the files from your Sansa Clip and reset it to factory settings.

Resetting a Frozen Sansa Clip


Push the power button up and hold it for 20 seconds. Release it, then turn it on again.


Go to the Sansa website and download the "Sansa Firmware Updater."


Select "Run" when the updater installs. (Installation will take less than two minutes.)
.


Wait for the Sansa Firmware Updater to run through its system test. It will ask you to connect the Sansa Clip to the computer to update your Sansa's software.


Connect the Sansa Clip. Remove it from the computer when instructed. If this process does not unfreeze your Sansa Clip, contact Sansa support at the Sansa Firmware Updater website.



Tips & Warnings

You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.

Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.


You should download the Sansa Firmware Updater to your computer even if you aren't having a problem with your Sansa. This will ensure that your device software remains up-to-date and free of technical glitches.

Reformatting the Sansa Clip will erase all songs and data on the device. Resetting will simply change your player's settings.

Feb 19, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

How do I delete 30mbs from my sansa clip the message is: not enough space for music DB. Please free 30mbs


Hello,

The player needs free memory to build its database for playlists to playback.

To free memory on your player:
1. Connect to a computer
2. Save a backup of (preferred all) songs to a location on the computer
3. Delete some files off the player to free at least 30 MB memory in the Sansa Clip

Use the manual for how to connect and delete music files.
Clip manual:
http://mp3support.sandisk.com/sansa/UserManual/CLIP/CLIP_UM_English.pdf

Need more help ? Just add a comment in this thread.

May 21, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa Clip suddenly will not download from Audible.com and sometimes freezes up when I turn it on. I just got it for xmas...what's wrong?


hello Dear
You Can Download Free MP3 From Youtube By This Site : video2mp3.net
If you didn't found Your Favorite Music In Youtube Try These Sites : Beemp3.com or 4shared.com

May 14, 2010 | SanDisk Sansa Clip MP3 Player

2 Answers

My Sansa Clip won't work. When I turn it on it says: Not enough space for music DB Please free 30 MB. But when i connect it to my computer it doesn't register. PLEASE HELP ME


Because you drag 7 drop songs or files too much into the sansa clip in MSC mode, it causes like that.
Turn it on, it will show " Not enough.....free 30 MB", and then automatically turn off. Plug it into pc, open my computer, it will be under name "Sansa clip..." or "removable disk ". If your pc does not recognize it, unplug again and replug it.
Open Sansa Clip..., or removable disk, and delete some songs.
Good luck

Apr 30, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa Clip suddenly will not download from Audible.com, and sometimes freezes up when I turn it on. I just got it for Xmas...What's wrong?


You should update to new firmware; go to the following website and file version for your device, http://forums.sandisk.com/sansa/

If It still does not work, you should format device, and then resync audible book

Mar 25, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

Computer will not recongnize my sansa clip


Try another service pack on your windows XP or use Winamp ( Newest version ) To transfer music to your mp3 player.. hope it helps :)

Jun 21, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Player shuts itself off


There could be a damage or corrupted file in the sansa clip. I suggest to reformat the player. To reformat the player. First turn off the player. Then slide the power switch down it will be showing red, now press and hold the center or the middle button on the player while connecting the player to the computer. It will be detected as a drive on your computer, now right click on it and choose FORMAT, make sure the file system is FAT32 then click start to continue formatting the player. This will erase or remove all the songs on your player but this will fix the problem that you are having

Aug 22, 2008 | SanDisk Sansa Clip MP3 Player

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