Question about Dell 5100cn Laser Printer

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DELL 5100CN PART

The is a small part under the transfer roller (Dell PN 310-5814) that is a black plastic housing with a small board inside it. A cable connects to the board. There is a tiny LED attached to the board that protudes through the black plastic that houses the board. The actual circuit board is broken. Any ideas what the replacement part is called and how I locate it?

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  • TechGuy0331 Jun 27, 2008

    TUscaloosa, AL.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Where are you located at?

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I don't know if Geek Squad is fixing Dell printers yet since there selling thier comptuer. You might want to check with the Best Buy in your area.

These two shops popped up as being possible Dell service providers in your area:

SUMMIT DISPLAYS LLC 205-621-2471

DELL 5100CN PART - writeareview.gif 2723 Cahaba Valley Rd
Pelham, Alabama 35124

KYLE OFFICE SUPPLY COMPANY 205-345-5573

1020 21st Ave
Tuscaloosa, Alabama 35401


Posted on Jun 28, 2008

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1 Answer

Why is my printer printing very faded grey text instead of black?


getting low on black toner? When you changed the black toner, did you remember to remove the plastic strip? Silly question, I know, but it happens.

Jul 17, 2014 | Dell 5100cn Laser Printer

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I've getting the "Replace transfer roller" message


  1. reset count in printer menu
  2. clean the optical sensor

Mar 15, 2011 | Dell 5100cn Laser Printer

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Replaced transfer roller and now the printer makes a ticking noise


What you are hearing is actually the transfer roller.

As the printer is moving paper thru the machine, the transfer roller is also moving.

There is a clear lucite/plastic window on the transfer roller unit.

There is a sensor that reads light through that window. when the transfer roller fills up with waste toner, the light no longer can pass through this window, and you get that "change transfer roller" message.

Prior to "filling up", that window is kept clean of dusty toner by a small plastic " flapper" that goes round and round, flapping that window clean.

That is the noise you hear. It is not going to harm your printer in any way, however, you just happened to get a noisy unit.

If this is a brand new, genuine Dell replacement part, I would contact Dell and have them send you another one, telling them that the new one is defective and excessively noisy.

If it is an after market, or refurbished replacement, you probably got it at a discount, and as I said, it will not hurt your printer, it is just going to be a little noisy

Feb 24, 2011 | Dell 5100cn Laser Printer

2 Answers

Is transfer roller available separately. dell only sells it with imaging drum


it does work we have both models and the transfer rollers are interchangeable between the 5100 and 5110.

Oct 02, 2009 | Dell 5110cn Laser Printer

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Dell 5100cn printer printing yellow lines across the page.


This can be any of rthe following depending on the position iof the lines on the page. You need to establishe the position of the lines relative to the top of each page and this determines which of the following component will cause the problem

Dirty or damaged developer roller.
Dirty or damaged charging roller.
Dirty or damaged cleaning roller.
Dirty or damaged developer DSD wheels. These wheels are located on the outer ends of the color toner cartridge and appear as a black bushing.
Dirty or damaged transfer roller.
Dirty or damaged transfer drum.

All of them need inspecting and cleaning

Sep 23, 2009 | Dell 5100cn Laser Printer

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Replace Transfer Roller Error Message Will Not Reset After Replac


The transfer roller on this machine comes as an assembly consisting of a waste toner tank and a transfer roller. The message you are getting pops up when this tank is full, regardless of the transfer roller's useable life. There is a window on the back that when blocked by toner, cuts off an optical sensor to tell the machine that the waste toner is full. Just unclip the roller from the side, pop it out, and dump the toner out. Careful though, it's a messy job and you might want to wrap the assembly inside a trash bag while emptying it out.

Jul 01, 2009 | Dell 5100cn Laser Printer

1 Answer

Replace transfer roller


on google search for Dell 5100cn user manual... you will see a pdf download available. It will give you step by step instructions.

Jul 28, 2008 | Dell 5100cn Laser Printer

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