Question about Jenn-Air JCD2389G Side by Side Refrigerator

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JCD2389DES Water Leak Problem

Leak seems to be from ice developing at bottom of freezer and then leaking out bottom of door as it melts or defrosts. Defrosted and removed about a inch of ice at bottom. Later ice started developing again? Have shut off water to the refrigerator thinking that was problem and water appeared again on floor underneath doors to appliance. Any ideas on why that ice develops on bottom of freezer

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  • Anonymous Jun 29, 2008

    leak from under door of refrigerator

  • Anonymous Mar 15, 2014

    A big ice form has developed in the freezer. I want to defrost the freezer. How do I do it?

  • Anonymous Mar 18, 2014

    my refrigerator defrost often and water leaks from the grill like opning below freezer door?

  • Anonymous Mar 23, 2014

    ice forms in the bottom of freezer. vent at back of freezer also has ice that has formed. When the ice gets to thick (1/8") it leaks onto floor

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Once I saw that the drain tube went up over the coil before draining into the evaporator pan I decided to buy a small piece of flexible plastic tubing and re-route the tube so the water could freely flow down hill. It's been over two months with no additional problems. I can assume that since the water drains freely it doesn't stay trapped in the elbow freeze and the cause the collector tray to ultimately overflow.

Posted on Nov 24, 2008

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We also had this problem with a Jenn Air side by side. I cleaned out the drain tube and melted the ice in the collector tray but we still had water coming out of the freezer door later on. My wife started looking for a new fridge because she was tired of cleaning up the pudles daily. I went online to another site and found this to be a common problem. It seems the defrost cycle is not long enough to let all the water drain out of the collector tray and it ends up frozen in place and the the tube gets blocked and the the water runs down the inside back of the freezer untill it fills the the bottom of the freezer. Then it freezes and the the next time the water flows out the front of the door on to the floor. There are kits available to solve this problem and they cost about $20. I looked at what was in the kit and made my own part. It is a 9 or 10" long piece of # 12 or #14 copper wire (house wiring ground wire).
Turn off fridge and take the shelves out of freezer and then take off the large grill on the back wall and melt the ice in the bottom area where the metal water collector tray is. Look under the fidge where the evaporator tray is and make sure water is in fact running down the tube. To make sure it is, empty out the evap tray and put it back in and pour water into the defrost collector tray to see if the water flows down to the evap tray. If it doesn't then blow it out. If it does then take the copper wire and shove all but 2" of it down the tube that drains the collector tray. The last 2" or 3" of wire needs to be bent 90 degrees so that it lays flat in the tray. It seems the cooper wire that is down inside the tube conducts enough warmth from outside the freezer to keep the tray from freezing up to soon after the defrost cycle and lets all the water drain out down to the evaporating tray which is under the fridge. We never had water in the evaporating tray before because it was never making it down the tube. It has been many months now since my fix with no water on the floor.

Posted on Jul 10, 2008

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There is a grill at the back of the freezer which you can take off with a few screws. The water is building up on the bottom of the freezer floor as the drip tray behind the grill is blocked and will be iced over. You need to melt the ice (maybe with boiling hot water, turn off the power of course) and then unblock the drip tray drain. i used a inflatable pool pump to pump air down the drain and it unblocked it

Posted on Jun 29, 2008

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