I need to recalibrate my touch screen on my designer 1, but it is so far off, I can't even get the touch button to come up! It's picking up items that are about 2 rows down....help! I'm about 50 miles from my sewing tech, and I need to get up and running again!
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I'm not sure I understand the problem exactly. It sounds like you touch pad is not responding properly. Did you notice before this happened that you needed to touch the screen not exactly where the button on the screen comes up. If that is the issue your best bet is to have a husqvarna Viking tech and have the touch screen calibrated.
Turn off machine. Hold in the 3 buttons above the needle. Turn machine on. Voila in screen calibration mode. Using touchpen carefully touch numbers 1-5 in order. repeat until you hear beeps. turn off machine. restart and your good to go.
Whats the model number and type? A designer with the large touch screen can lose its programming on the screen and needs recalibrating. Models can be different and some have codes that need to be entered. Respond to this with the info and I will look it up and reply.
Hi Michella, How long have you had your Designer 1? Has this problem just started happening? Have you updated to the newest update lately which the last and lasted one for the last Designer 1 meaning before the SE, Ruby & the Diamond which came out here in the last year or two, the update version is 2.24. I've looked at my manual and there isn't really anything but a couple of lines on page 30 under the set tab in the screen menu that tells you anything about the language and next to the language tells you to touch next until you get the language you want then press ok. I turn my machine off and it still shows up in English which is what i.ve always had it set for. Resetting the computer I guess is just turning your sewing machine off & on(which is suppose to recalibrate it's self). If you're setting your language which you didn't say what it was and pressing ok, then when you turn your machine off then on again and it changes then it's probably something you need to go and take it in to your local tech cause it could be a problem with a pc board or something. I myself don't like to do that if I can fix it myself but sometimes it's kind of unavoidable. Let me know if any of this helped. excuse me if I couldn't help further. Maybe we can Google the problem further. Kathy:-)
Try touching around the button on the screen. Touch above, below,left & right moving farther away from center. At some point it may clear. If so, use the same method to calibrate your touch screen in the "set" menu. If not, go back to your repair facility and have them recalibrate in the service mode.
Are you saying that nothing at all happens every time, or sometimes you
get the wrong thing i.e. you touch Prog and Rep screen comes up? Have
you ever recalibrated your screen? This should be done regularly - at
least every six months, but I do mine monthly. The catch is that in
order to do this, you need to access the Set Menu and if your screen is
not responding at all this would be impossible. In the Set Menu on the
last page (I think) there is a "Color Touch Screen Adjust" button. Use
this to access the calibration screen, and you must touch exactly in
the centre of the two crosshairs until they turn green. Instructions
are on Page 31 of my manual.
Static Electricity and Designer 1:
The designer 1 is susceptible to static electricity. They sell static removers for electronics. Try that 1st. Don’t spray your machine, just the rag and wipe the machine. Endust for electronics makes a pump spray and you can even use it on the screen (DONT spray the screen). Then try to recalibrate the screen in the set menu. If you can’t get into the set menu keep trying until you can otherwise, there is a way to get into the service mode to set it.
You probably have the old-style touch panel which is known to fail. Viking has a five year warranty on electronics but sometimes they will cover this particular part beyond the five years. If you find a sympathetic dealer you may be able to get the part for free. You will need to pay for the labor though.
Are you saying that nothing at all happens every time, or sometimes you get the wrong thing i.e. you touch Prog and Rep screen comes up? Have you ever recalibrated your screen? This should be done regularly - at least every six months, but I do mine monthly. The catch is that in order to do this, you need to access the Set Menu and if your screen is not responding at all this would be impossible. In the Set Menu on the last page (I think) there is a "Color Touch Screen Adjust" button. Use this to access the calibration screen, and you must touch exactly in the centre of the two crosshairs until they turn green. Instructions are on Page 31 of my manual.
Yes, I have a solution for this problem. Your screen needs to be recalibrated and you can do it yourself. Don't you wish they would just tell you this stuff instead of charging you an arm and a leg? Here's what to do: Before turning on the machine, press the start/stop button, the reverse button, and the needle position button all at once with one hand (one finger on each button). Hold them down and turn on the machine. What will come up is a recalibration screen. You will see the numbers 1-5 with a little plus sign beside them. Find a small blunt object (I used the tip of a mechanical pencil with the lead in instead of out) and while holding the start/stop button, touch the plus sign beside 1-5 in numerical order. Then, turn the machine off and on again in the normal way. This should recalibrate the screen. Pass it along, people! This is something no one should have to pay for!