Question about Creative Labs Zen Touch MP3 Player

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Frozen Zen Touch

My 4 year old Zen touch is frozen in the middle of a song and any attempts to reset it using the reset button only bring it back to the same frozen part of the same song. Is it time to give in, or, can I fix it?

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  • 92 Answers

I would try a firmware update, if you have a PC running windows xp or vista, check out this link for a firmware download. If this doesn't work, i would consider investing in a new mp3 player, because of course you probably could contact the "Creative" company and get then to fix it, but it'd probably cost about as much as buying a new one....not worth it....the new 80gb zune is very nice...or you could go for another zen product. or ipod...

Posted on Jun 27, 2008

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Posted on Jan 02, 2017

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1 Answer

MY CREATIVE ZEN TOUCH HAS FROZEN ON A SONG IT WONT SWITCH OFF AND I WONT CHARGE UP WHEN I PLUG IN THE CHARGER


There is a reset button I believe it is under you power button. Get a needle and put it in there. It will turn off your mp3 player, but you don't loose anything.

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My zen touch is frozen. I can push the reset button. It then rebuilds the library and goes to play the same song ever time but does not due anything. It remains frozen and non of the buttons work. John


Since the reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Apr 01, 2009 | Creative Labs Zen Touch MP3 Player

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I tried to remove a song, and now it is frozen.


if your ipod is frozen, hold down the center button and the menue button at the same ezact time. this should refresh your iPod

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you have to take an unbent paperchip point and reset it on the side. You should recharge phone now to get better preformance. bye

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There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

Dec 29, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Jan 12, 2008 | Creative Labs Zen Touch MP3 Player

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There is a liitle hole down one side of your player. Put a straightened paper clip into it and it will reset.

Nov 16, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Froze in the middle of a song.


Thank you thank you thank you a billion times, you just saved my life (well, at least my zen's). Did as you said, my Zen Touch 20GB is rebuilding it's library right now. Oh, now it's done. Everything's still there, awesome. Thank you!

Mar 03, 2007 | Creative Labs Zen Touch MP3 Player

2 Answers

Frozen, any help would appreciated


On the bottom left side there is a pin hole. Get a paper clip straighten the end and stick it in the hole. This is the reset button.

Feb 13, 2007 | Creative Labs Zen Touch MP3 Player

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