Question about Apple iPod touch

2 Answers

Authorized computer not playing songs from either authorized account

Hi there,
I just recently had some issues with iTunes, so I uninstalled and reinstalled an earlier version (itunes 7.1). I store my music library on an external hard drive, and was able to repopulate the library with only one problem. The songs that I had purchased from itunes BEFORE the re-install will not play due to an authorization issue (Note - i bought some songs after the re-install that do play). The weird thing is that when I enter the password to authorize the computer, I get a message back from itunes saying my computer is authorized. But then the song won't play. If I click the play button in the itunes toolbar, the authorization screen pops up again. Why would my authorized computer not be playing these songs? And why would it play new songs, but not old ones, on the same machine? Both my husband and I have itunes account, and the story is the same for both accounts (my account only has 3 out of 5 authorizations, so that shouldn't be the problem either.)
Thanks!

Posted by on

2 Answers

I ended up instant-messaging Apple, and the customer service rep had to send me a few new songs to download. That process triggered the authorization and everything else came on line.

Posted on Aug 11, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Did you ever get a fix?

Posted on Aug 11, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I tunes


Here's what you need to do:
Uninstall iTunes.
Create another User (administrator) account in your computer.
Log in to that user account and install iTunes. There's won't be any problem after that.
Now with your dowmloaded songs, i believe Apple keeps a record of the songs that you bought, so i think they will allow your account to redownload it without additional cost, BUT, I'm not sure about that.

..

Jun 11, 2010 | Apple iTunes

2 Answers

I gave my girlfriend my old laptop computer & recently bought her a classic i-pod, I managed to download the music from the copmputer originally, but recently tried to add another CD which she wanted...


You need to authorize and deauthorize the computers appropriately for using the different ipods on different machines.
Read this article from apple web site.

Deauthorizing a computer allows you to manage which computers can play music, videos, audiobooks, or other content purchased from the iTunes Store.
Authorization helps protect the copyrights on the content you buy. You can use your digital rights management (DRM)-protected music purchases1 from the iTunes Store on up to five different computers (these can be any mix of Macintosh or Windows-compatible computers). When you play an item you've purchased, your computer is "authorized" to play content purchased using your Apple Account.
Note: Songs you encode in AAC format from a source other than the iTunes Store, such as your own audio CDs, and songs from iTunes Plus downloads do not need to be authorized.
Products Affected iTunes Store
To authorize a computer to play purchases using your Apple Account
  1. Select a song, video, or audiobook you've purchased (in your library or the Purchased playlist).
  2. Click the Play button.
If the computer is already authorized, the item plays. If the computer has not yet been authorized, iTunes asks you to enter the Apple ID and password you used to purchase the song.
Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced.
To deauthorize a computer
  1. Open iTunes.
  2. Choose Store > Deauthorize Computer (In earlier versions of iTunes, access this option from the Advanced menu).
  3. Select "Deauthorize Computer for Apple Account" and enter your Apple ID and password.
Make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.
To deauthorize all computers associated with your account If you find you have reached 5 authorizations, you can reset your authorization count by clicking Deauthorize All in the Account Information screen.
  1. Click iTunes Store in the menu on the left side of iTunes.
  2. If you're not signed in to the store, click the Account button, then enter your account name and password.
  3. Click the Account button again (your ID appears on the button), enter your password, and then click View Account.
  4. In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than 5 authorized computers, or if you have used this option within the last 12 months. If you need assistance on using this feature, please contact the iTunes Store support via email (http://www.apple.com/support/itunes/ww/).

Additional Information
  • iTunes DRM-protected music includes audio with a bit rate of 128 kbps and allows users to transfer songs and videos to up to five computers, burn seven copies of the same playlist to CD, and sync to an unlimited number of iPods.
  • iTunes Plus music refers to songs and music videos available in our highest-quality 256 kbps AAC encoding (twice the current bit rate of 128 kbps), and without digital rights management (DRM). There are no burn limits and iTunes Plus music will play on all iPods, Mac or Windows computers, Apple TVs, and many other digital music players.
  • While you may need to enter your account information again after initializing or formatting your hard disk, initializing or formatting the hard disk itself does not remove the computer from the list of authorized computers. If you plan to initialize or format your hard disk prior to selling or donating your computer, deauthorize the computer first, then initialize or format the hard disk.
  • Under some circumstances you may be required to enter your registration information again, but this should not use up multiple authorizations. If you think that you may have used up multiple authorizations on just one computer, see One computer using multiple iTunes Store authorizations.
  • The iTunes Store is governed by its Terms of Service, which permits Apple to change the authorization policy.
  • You can authorize computers not located in the United States so you can play previously purchased music.
  • An Apple ID based on an expired .Mac (pronounced "dot Mac") or Mobile Me account name and password can still be used to purchase items and to authorize or deauthorize computers to play purchased music.
See the following documents for additional information:
HT1373: "iTunes: How to Copy Music Between Authorized Computers"
HT1727: "iTunes for Windows: How to Copy Music Between Authorized Computers"
HT2204: "iTunes: About Apple ID and Password"

Sep 17, 2009 | Apple Audio Players & Recorders

1 Answer

Itunes says I have too many computers ( 5) \


Hi,

To deauthorize all computers associated with your account
1. Click iTunes Store in the Source pane.
2. If you're not signed in to the store, click the Account button, then enter your account name and password.
3. Click the Account button again (your ID appears on the button), enter your password, and then click View Account.
4. In the Account Information window, click Deauthorize All.

To authorize a computer to play purchases using your Apple Account
1. Select a song, video, or audiobook you've purchased (in your library or the Purchased playlist).
2. Click the Play button.

If the computer is already authorized, the item plays. If the computer has not yet been authorized, iTunes asks you to enter the Apple ID and password you used to purchase the song.

Please let us know if that was helpful enough.
Good Luck & Thanks,
Shiv.

Aug 18, 2009 | Apple iTunes

1 Answer

Reset itunes on pc for someone else IPOD


two ways you can do it, one copy the songs you want in its own folder and put in a separate area of your computer and then uninstall iTunes, and reinstall it, upon reinstallation it should search and find any songs that is can support, also you can authorize certain people/computers to access your iTunes account. another way is it go under the file tab and select Show/Hide Duplicates.

Aug 17, 2009 | Apple iTunes

1 Answer

I pod 3g cell phone


Uninstall itunes, Bonjour and applile mobile device suport from the computer. Restart the computer. Go to www.apple.com and download the most recent version of I-tunes and install it. Restart the computer again and it should work.

Rate if useful.

Aug 13, 2009 | Apple iTunes

1 Answer

Itunes wont play purchased songs


I have OS X on my Mac.
Quit all applications except Finder. Open Finder and choose Go...Go To Folder Type /Users/Shared/SC Info and click Go
(View as columns)
Select the SC Info folder and move it to Trash
Restart the computer and open Itunes
Everything worked fine after for me

Dec 10, 2008 | Apple iTunes

1 Answer

Purchased songs from itunes on itouch gone!


you might be loged in with the wrong user account, try your daughters account? or yours if you where on her account.

On itunes, not on your computer.

If you need more asistance, let me know. Good luck.

Mar 20, 2008 | Apple iPod touch

Not finding what you are looking for?
Apple iPod touch Logo

Related Topics:

204 people viewed this question

Ask a Question

Usually answered in minutes!

Top Apple Audio Players & Recorders Experts

Sean Cole
Sean Cole

Level 2 Expert

250 Answers

kakima

Level 3 Expert

102366 Answers

TO Lady

Level 3 Expert

638 Answers

Are you an Apple Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...