Question about Apple iPod touch

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Authorized computer not playing songs from either authorized account

Hi there,
I just recently had some issues with iTunes, so I uninstalled and reinstalled an earlier version (itunes 7.1). I store my music library on an external hard drive, and was able to repopulate the library with only one problem. The songs that I had purchased from itunes BEFORE the re-install will not play due to an authorization issue (Note - i bought some songs after the re-install that do play). The weird thing is that when I enter the password to authorize the computer, I get a message back from itunes saying my computer is authorized. But then the song won't play. If I click the play button in the itunes toolbar, the authorization screen pops up again. Why would my authorized computer not be playing these songs? And why would it play new songs, but not old ones, on the same machine? Both my husband and I have itunes account, and the story is the same for both accounts (my account only has 3 out of 5 authorizations, so that shouldn't be the problem either.)
Thanks!

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I ended up instant-messaging Apple, and the customer service rep had to send me a few new songs to download. That process triggered the authorization and everything else came on line.

Posted on Aug 11, 2008

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Did you ever get a fix?

Posted on Aug 11, 2008

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I am able to successfully sync this ipod, but when i connect it to my computer, itunes freezes momentarily


iTunes will freeze momentarily if you have not recently updated the software. If it continues to do that and you have the latest software you will need to uninstall iTunes and reinstall it on the computer. Make sure that you back up your music files on your computer first as a precaution so that you don't lose any of your songs.

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I gave my girlfriend my old laptop computer & recently bought her a classic i-pod, I managed to download the music from the copmputer originally, but recently tried to add another CD which she wanted...


You need to authorize and deauthorize the computers appropriately for using the different ipods on different machines.
Read this article from apple web site.

Deauthorizing a computer allows you to manage which computers can play music, videos, audiobooks, or other content purchased from the iTunes Store.
Authorization helps protect the copyrights on the content you buy. You can use your digital rights management (DRM)-protected music purchases1 from the iTunes Store on up to five different computers (these can be any mix of Macintosh or Windows-compatible computers). When you play an item you've purchased, your computer is "authorized" to play content purchased using your Apple Account.
Note: Songs you encode in AAC format from a source other than the iTunes Store, such as your own audio CDs, and songs from iTunes Plus downloads do not need to be authorized.
Products Affected iTunes Store
To authorize a computer to play purchases using your Apple Account
  1. Select a song, video, or audiobook you've purchased (in your library or the Purchased playlist).
  2. Click the Play button.
If the computer is already authorized, the item plays. If the computer has not yet been authorized, iTunes asks you to enter the Apple ID and password you used to purchase the song.
Remember to deauthorize your computer before you sell it, give it away, or get your computer serviced.
To deauthorize a computer
  1. Open iTunes.
  2. Choose Store > Deauthorize Computer (In earlier versions of iTunes, access this option from the Advanced menu).
  3. Select "Deauthorize Computer for Apple Account" and enter your Apple ID and password.
Make sure you deauthorize your computer before you upgrade your RAM, hard disk or other system components, or reinstall Windows. If you do not deauthorize your computer before you upgrade these components, one computer may use multiple authorizations.
To deauthorize all computers associated with your account If you find you have reached 5 authorizations, you can reset your authorization count by clicking Deauthorize All in the Account Information screen.
  1. Click iTunes Store in the menu on the left side of iTunes.
  2. If you're not signed in to the store, click the Account button, then enter your account name and password.
  3. Click the Account button again (your ID appears on the button), enter your password, and then click View Account.
  4. In the Account Information window, click Deauthorize All.
Note: You may only use this feature once per year. The Deauthorize All button will not appear if you have fewer than 5 authorized computers, or if you have used this option within the last 12 months. If you need assistance on using this feature, please contact the iTunes Store support via email (http://www.apple.com/support/itunes/ww/).

Additional Information
  • iTunes DRM-protected music includes audio with a bit rate of 128 kbps and allows users to transfer songs and videos to up to five computers, burn seven copies of the same playlist to CD, and sync to an unlimited number of iPods.
  • iTunes Plus music refers to songs and music videos available in our highest-quality 256 kbps AAC encoding (twice the current bit rate of 128 kbps), and without digital rights management (DRM). There are no burn limits and iTunes Plus music will play on all iPods, Mac or Windows computers, Apple TVs, and many other digital music players.
  • While you may need to enter your account information again after initializing or formatting your hard disk, initializing or formatting the hard disk itself does not remove the computer from the list of authorized computers. If you plan to initialize or format your hard disk prior to selling or donating your computer, deauthorize the computer first, then initialize or format the hard disk.
  • Under some circumstances you may be required to enter your registration information again, but this should not use up multiple authorizations. If you think that you may have used up multiple authorizations on just one computer, see One computer using multiple iTunes Store authorizations.
  • The iTunes Store is governed by its Terms of Service, which permits Apple to change the authorization policy.
  • You can authorize computers not located in the United States so you can play previously purchased music.
  • An Apple ID based on an expired .Mac (pronounced "dot Mac") or Mobile Me account name and password can still be used to purchase items and to authorize or deauthorize computers to play purchased music.
See the following documents for additional information:
HT1373: "iTunes: How to Copy Music Between Authorized Computers"
HT1727: "iTunes for Windows: How to Copy Music Between Authorized Computers"
HT2204: "iTunes: About Apple ID and Password"

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Reinstall ITunes. Computer may restart.

Go into ITunes. Select add folder. Select your mp3 folder from your H drive. Library will rebuild and for that many songs it will take about 30 minutes to do. Make sure that when you purchase new songs that the folder is mapped to your external hard drive as well. I made that mistake of not doing it and it made a big mess.

Make sure your IPod is set for manual music management.

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