Hi, I performed a low level reformat of my dell d600. Now when I try to recover, all I get after the Dell screan is the flashing curser. I tried running my XP software and a recovery disc but nothing happens. Any suggestion?
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Well, youre not getting a blue screen/crash error, so I dont think you have anything wrog with the hardware. Sounds like it is time to reformat and reinstall windows. You might be able to start in safe mode and try some windows diagnostics, or virus scans, or spyware scans. It may also be possible to recover the system with windows system recovery.
Don't reformat it just yet. Tell us what OS you are using, and I can try to help. I will assume you are using WIndows XP or Vista - what you can do, assuming you have kept your PC up-to-date, is try to run the inbuilt Microsoft anti-malware program. Click Start, Run, type MRT and press Enter or click OK. You should get the February 2009 version of the Microsoft Malicious Software Removal Tool. Do a quick scan and see what comes up. If anything is found, reboot and repeat the process doing a full scan (can take several hours). That should fix and remove the most common virus infections. Let me know how you get on.
If you still need to reformat, you need to use the Dell recovery CDs that came with your laptop. These were a blue recovery/drivers CD and a purple CD for Windows XP sp1 or a green CD for Windows XP sp2. Not sure about other versions of Windows. There is no magic button to reformat with Dell laptops.
for no boot issues, you can try accessing windows advanced boot options by hitting F8 as soon as you see the dell splash screen. try to boot to safe mode or last known good configuration. if it doesn't work, last resort is to reformat the computer.
Since the virus has taken it's toll, the F11 built in restore won't work. You will have to acquire an operating system disc in order to fix your problem. Unfortunately, there is no other way around it.
Most laptops havew a 'hiddn' partitionon the hard disk where the 'raw' operating system lives .. this partition contains all the software needed to recover from a crash ..
So DO NOT format your disk UNLESS you have the Dell Windows CD and the Dell Drivers CD ..otherwise your laptop may never work again ..
To get into the hidden partition, you hold typically hold down the Ctrl and 'F11' key (or some other combo = check you manual for 'system restore') during power-up .. this will give you a choice of doing a 'clean' re-install .. (which will reformat the USER area of the disk).