If cleaning the ADF rollers did not help, then the next step is to have the rollers replaced. They do wear after time and will have difficulty in feeding, especially lighter weight paper. A local KyoceraMita dealer should have the parts.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
This usually means that no paper has been fed from the paper cassette or the machine was turned off when you had a paper jam. Remove the paper cassette from the machine and ensure that nothing is stopping the paper from feeding.Also look into where the machine locates in the copier to ensure that no paper is jammed behind the cassette. The paper feed rollers may need cleaning or replacing.
On most Kyocera Mita copiers a J-11 code indicates a possible paper jam when paper is being fed from drawer #1, but sometimes a J-11 will be indicated when the paper fails to feed from the drawer. Check the paper stops and paper guides in the drawer and make sure that they are flush against the paper, also cleaning the paper feed and pick-up rollers with a rag dampened with just plain water will help sometimes unless the rollers are completely worn out. If all this doesn't help you may have a paper feed clutch or lift motor that has failed.
Try changing print driver and switch emulation to kpdl auto if not already there. If this doesn't work go to properties on driver under font and switch to bit map. Don't do this step unles yo have to it really slows down your printer.