Question about Kyocera Mita KM-3035 All-In-One Laser Printer

3 Answers

"unable to find destination" ERROR WHEN TRYING TO CONNECT SCANNER.

Hey,

My scanner is on the network. It is already connected to 2 computers but i am now trying to add my computer to it but it shows the error, "unable to find destination". I went in to administrator and got the file utility software. I added the software to windows firewall so that it allows. then i went to the kyocera link and added my pc with its name on the destination pc to add it. But still my scanner shows same error. I also entered my IP address on the destination pc but it still dint help.

I would be grateful if you could solve my problem

Thanking you

ABHINAV SONI

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  • 3 more comments 
  • apsoni123 Jun 27, 2008

    no windows xp

  • apsoni123 Jun 27, 2008

    yes the computer works on the copier

  • apsoni123 Jun 27, 2008

    the twain drivers are installed in the main users computer i am one of the destination computer.

  • Tim Babcock
    Tim Babcock May 11, 2010

    Are the printer drivers to the computer working on the copier?

  • Tim Babcock
    Tim Babcock May 11, 2010

    Is this new computer a Windows Vista computer?

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3 Answers

Hi Pete_saario,

Go to <My Network Place><View Network Connections>double click <Local Area Connection><Support> Copy the IP Address shown. Then go to the Kyocera, press <Scanner><Change user info> Enter your used number <Enter><down arrow><Change #> Enter your IP Address here. Then <End><Complete Entering>

This should set it up.

Then Scan to PC. Good luck.

Posted on Nov 05, 2008

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Hello !!

I don´t have solution, but I have same problem. I can scan with twain driver, no problem.
But when I try to "Send PC", it says "can´t connect". I have PDF keyword embedder
v.1.1.0 and KM-network fax receive handler 2.1.1.

/pete

Posted on Nov 05, 2008

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  • Kyocera Mita Master
  • 2,794 Answers

Are the TWAIN drivers installed on the computer?

Posted on Jun 27, 2008

  • Tim Babcock
    Tim Babcock Jun 27, 2008

    Can you verify if the TWAIN drivers are installed on the computer. You may have to go to kyocreas website and download one for your computer.



    It won't scan without one.

  • Tim Babcock
    Tim Babcock Jun 27, 2008

    If your using your computer for any scanning features you will need that driver. I don't know if you copier has document storage capability to it. If it does you can try going into a web browser, typing in the IP address and looking for the scanner section of the copier and see if there are documents storing in that section.



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Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
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Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

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This error can be caused by many different issues. Try the following resolutions in order until your issue is fixed-

1. You should disconnect and reconnect the USB cable at both ends to ensure there is a secure connection on the device side as well as the computer side. It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.

2. unistall and re-install drivers-
1. Place the CanoScan Setup CD-ROM into the CD-ROM drive.
2. When the CanoScan Setup Utility menu appears, click the option to 'Uninstall the Software' and then follow the prompts.

3. Disable Third-party Software
Software applications that are active during installation can cause errors, installation difficulties and even abort the installation.*1 Close all running applications, including anti-virus programs, before installing Canon Software. You can also prevent these applications from starting through 'System Configuration Utility' (also referred to as 'msconfig') in Windows 98/Me, Windows XP and Windows Vista.

If your computer is part of an office network: Network permissions, security software, etc. may be interfering with proper communication. Please contact your System or Network Administrator before attempting to disable software on your system.

a. See your applications' documentation for instructions on how to close it.

b. If you are unable to locate the documentation or the application appears to be running after it is closed, disable the startup items in the Windows 'System Configuration Utility'.

c. If disabling startup items in 'msconfig' does not correct the issue, disable non-Microsoft related services in 'Services' tab of 'System Configuration Utility' window.

d. Attempt to install the Canon software (drivers). If the drivers were already installed, uninstall them (keep the third-party software disabled) and then reinstall the drivers.

e. After installation is complete, set 'msconfig' back to 'Normal Startup'.

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