"unable to find destination" ERROR WHEN TRYING TO CONNECT SCANNER.

Have you considered installing the scan tools on the other computers? Print sharing is a function of windows; assuming that the printer is not a true network printer. Windows does not have the ability to share scanners. But this is where the software can scan the network and find a HP scanner. Also some scanners can perform a "scan-to" function; but I believe the software need to be installed on the destination computers for this to work as well.

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Did you install the full software before connecting the all-in-one to the computer? If the printer not scanning to the local computer or a networked computer? Were you trying to use the scanner buttons?

If this is a local problem (USB connection) uninstall any generic driver (these only drive the printer) and then unplug the data cable. Next download and install the software from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&product=439491& (select your OS from the list). Connect data cable when prompted to do so. Try a new data cable if the problems persist (scanners require bidirectional communication and will fail when the printer works).
Try a direct connection (no USB hub or print server).

If the computer failed to respond to scanner button press, make sure that the monitoring program is running. You also need to set up the scan destinations in the HP Solution Center for the buttons to work.

If the scanner program isn't running, you can launch them manually. Computer > Local Disc (C:) > Program Files > HP > Digital Imaging > Bin (double click on each of the above drives/folders). Find either Hpiscnapp.exe or Hpqscnvw.exe and double click to launch the HP scan program.

XP, Vista and Win7 can acquire scans without the HP software but the scanner buttons will not work. All three can acquire scans with Paint (File > Import from Scanner or Camera > New Scan). Vista and Win7 also have Windows Fax and Scan (New Scan).

Since you need to set the destinations, you should use the HP software to launch scans first. This lets you get a feel for the defaults that will be best to put into the destinations.

I hope this helps.

Cindy Wells
(If the unit is networked, I do not know how the software connects.)

This error can be caused by many different issues. Try the following resolutions in order until your issue is fixed-

1. You should disconnect and reconnect the USB cable at both ends to ensure there is a secure connection on the device side as well as the computer side. It may also be necessary to try a different USB port on the computer. Additionally, you may need to disconnect other USB devices, temporarily, in order to determine if a conflict exists.

2. unistall and re-install drivers-
1. Place the CanoScan Setup CD-ROM into the CD-ROM drive.
2. When the CanoScan Setup Utility menu appears, click the option to 'Uninstall the Software' and then follow the prompts.

3. Disable Third-party Software
Software applications that are active during installation can cause errors, installation difficulties and even abort the installation.*1 Close all running applications, including anti-virus programs, before installing Canon Software. You can also prevent these applications from starting through 'System Configuration Utility' (also referred to as 'msconfig') in Windows 98/Me, Windows XP and Windows Vista.

If your computer is part of an office network: Network permissions, security software, etc. may be interfering with proper communication. Please contact your System or Network Administrator before attempting to disable software on your system.

a. See your applications' documentation for instructions on how to close it.

b. If you are unable to locate the documentation or the application appears to be running after it is closed, disable the startup items in the Windows 'System Configuration Utility'.

c. If disabling startup items in 'msconfig' does not correct the issue, disable non-Microsoft related services in 'Services' tab of 'System Configuration Utility' window.

d. Attempt to install the Canon software (drivers). If the drivers were already installed, uninstall them (keep the third-party software disabled) and then reinstall the drivers.

e. After installation is complete, set 'msconfig' back to 'Normal Startup'.

//javaftper

wireless can sometimes lag like can't get enough connection to its destination

1) If you are using the Windows Default Wireless Network Connection. Open the windows where you you will see a list of all wi-fi connections near by your location. On the left panel(Related Tasks) click on "Change Advance Settings" >> Wireless Network Connection Properties >> Click "Wireless Network" Tab >> from the Preferred Networks: list, remove the wi-fi connection you are trying to connect. Once your W-Fi connection settings are removed. You can either add it manually clicking on the Add button and entering all informaiton manually, or from the wi-fi network list click the network name it will ask you to enter the netowkr key....

OR

2) if you are using any other Wi-Fi connection application, like the Intel's, follow the same procedure. delete the settings and try connecting again.

Delete your Driver for this multi, I use revo-uninstall a free removal tool that cleans the registry. Then download the up to date driver package and reconnect your device.

Regards
Sir Dana Taylor

I also have the same error and same 2015 printer in addition to my 7210.

Anyone figure this out? HP tech level 2 support cant figure it out.

Make sure that the scanner file utility is running on the computer you are scanning to. Go to Start - Programs - Scanner User Software - Scanner File Utility. It will open in the system tray by the clock on the PC. Try to scan again. If still have the same error, go to the webpage of the scanner (just enter the IP address of the scanner NIC in Internet Explorer. Go to the bottom left side of the page and click Scan to PC Destination List. Click on the number to the left of the name you are scanning to. check the IP address listed on the webpage and make sure it matches the IP address of the Computer you are scanning to. One of these should fix it.

Please remember to rate you answers.

the 30/40/5035 series machines have two network cards in them. One for printing and one for scanning. and they have separate IP numbers also. make sure you have scanfile utility running on your pc or wherever you are sending the files and the folder set up in the utility. then set it up on the scanner network card.. Not the printer.