I am unable to connect to secure websites. I ran diagnostic and was instructed to call computer manufacturer. I have done a lot of things such as Delete cookies, Delete files . Under advanced internet options, security have checked SSL 2.0, SSL 3.0, TLS 1.0. Help
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hey Mary, At the link below is information on setting up and troubleshooting your internet and wireless connections.There are step by step instructions. Dell Networking and Wireless Support Center http://dell.to/15yuglg Thank You, Dell-Jesse L Dell Social Media and Communities
To connect to the Internet you need a few extra things aswell as a network or wireless card and install the LAN or wireless driver. 1. You need to sign up with an Internet service provider. 2. Connect a LAN cable from your computer to the DSL or cable modem 3. You need a DSL or cable modem and connect and configure the modem to inaccordance with your Internet service provider's instructions. 4. Install Internet Explorer if it has not been done. 5. If everything has been done correctly, when you open Internet Explorer youcan access the Internet.
If you have a wireless router and it is connected to the DSLor cable modem then - To connect to yourwireless router, the router needs its wireless settings to be configuredwith the SSID, encryption key etc., also the wireless cards in all thelaptops/computers needs to be configured with these router's wireless settings.Then the laptops/desktop computers can communicate with your wireless router.
Please check in the Network connection whether the Connection status shows Limited/Local only. If in case the it shows Limited Only, then follow the steps: 1) Unistall Network Driver and restart then Reinstall the Network Driver. 2) Installed Updated Driver from the Manufacture Site. restart. 3) This should resolve the issue. If the connection status show Connected/ Internet. Then Configure the Wireless connection, by accessing the Router. Check the Router configuration and computer's configuration,.
Follow the procedure below to troubleshoot
wireless connection issues, including dropped connections, failed
connections or low signal strength.
NOTE: Because each
of these steps represents a possible
solution to this issue, try connecting
to the wireless network and view Web sites using the Internet
Explorer after completing each step.
the physical wireless switch is turned on. Refer to the user's manual
Reinstall the original
wireless adapter driver.Uninstall
the driver from device manager and reinstall it from the VAIO
Recovery software. IMPORTANT: If model-specific information is required to use
the VAIO Recovery software, refer to the operating instructions supplied
with the product. Manuals are available online through the Manuals/Specs/Warranty link on this page.
available, download and install a wireless adapter driver update from
the Drivers & Software link on this
If possible, test another computer on the wireless
network. NOTE: If
another computer is unsuccessful, contact the wireless router
manufacturer or ISP to verify they are working properly.
the computer into safe mode and test the wireless connection in the
Internet Explorer browser. NOTE: If the connection works in safe mode, the issue is
likely caused by anti-virus or anti-spyware software. Configure the
software properly per the manufacturer's instructions. WARNING: If anti-virus
or anti-spyware software has been removed or disabled to troubleshoot
the issue, Sony recommends enabling or reinstalling it to prevent
exposure to malicious software. Once the software is enabled or
reinstalled, configure it properly per the manufacturer's instructions
to allow the Internet or network connection to work correctly.
the WAN IP address of the router as per the manufacturer's
instructions. NOTE: If
the router is not getting a WAN IP address, the issue is likely caused
by a problem with ISP. WARNING: There is a risk of data loss. If a router has been
specifically configured (PPPoe, DSL, MAC address filtering, security,
etc.), the settings will be removed by resetting the router and it will
have to be reconfigured.
Reset the router and/or
modem per the manufacturer's instructions.
install a firmware update for the router and/or modem. Check the
manfacturer's Web site for updates and instructions.
You can get the complete information in the esupport.sony.com article ID: C1000994 search for the article ID in the esupport search filed located on the top right side.
To Start, go to the “Control Panel,” you want to open the “Internet Options” window. To setup the Internet Connection: Click on the “Connections” block, click the “Setup” button, follow all the instruction carefully.Important “Always click apply, ok, and restart the computer after making changes to the computer.”“Did this solution help? If so “helpful Rating Feedback appreciated, thanks paul7of9.”
1. If the physical wireless switch is turned ON then use the Windows Mobility Center to turn on the WLAN adapter.
2. Configure the WLAN autoconfig service to start automatically. Open Services window to make this setting.
3. Reinstall the original wireless adapter driver. Uninstall the driver from device manager under the network adaptor category then restart the Computer before reinstalling.
4. If available, download and install a wireless adapter driver update from the Computer manufacturer support site.
5. If possible test, another computer on the wireless network.
6. Repair the wireless connection.
a. Click the Start button, and then click Control Panel. b. In the Control Panel window, click Network and Internet . c. In the Network and Internet window, click Network and Sharing Center . d. In the Network and Sharing Center window, under Tasks , click Diagnose and Repair . e. Follow the suggestions in the Windows Network Diagnostics window to repair the failed network or internet connection.
7. Disable Internet Protocol Version 6 (TCP/IPv6).
8. Boot the computer into safe mode with networking and test the wireless connection in Internet Explorer. If the connection works in safe mode, the issue is likely caused by anti-virus or anti-spyware software. Configure the software properly per the manufacturer's instructions.
9. Reset the router and/or modem per the manufacturer's instructions.
youre temp files wont stop you from accessing sites but firewall will;if you have antivirus software you can access firewall settings and either tempory disable it or add exceptions(allow various programs) you might wanna try clicking tools,internet option,security;first and select option with lesser security zone.