Question about HP Officejet 5610 All-In-One InkJet Printer

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Thick Black Line on my copies and faxes

When I make copies or send faxes a 1/2 x 11" perfectly even line appears down the middle of the page.  When I print pages from my computer, everything is fine.  I have cleaned the scan glass and white piece strip inside of the printer, but that has not helped.  Ij am having the same problem with my HP5600 series all in one. The faxes just started doing it, but the line was appearing when we scanned and copied. We purchased it off of Craigslist, and the scanner and copier function have not been useful to us due to this. I am not sure how to clean the scanner glass. Do I have to open it up? Or just windex outside?

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Hi,

here is the document that i want you to follow to somehow resolve the issue. just double click the link below.

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00671260&dlc=en&product=441125

note: please let me know if that step didnt work so that we can go ahead and try to find another ways to fix that problem.

best regards,
adonscott

Posted on Jul 02, 2008

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I have a Epson cx11 and get a black vertical line down the middle of scans and copies


Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
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You will need to lift the cover where the paper goes through and check the glass

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Thick Black Line on my copies and faxes


Can't image it being anything but scan glass, if prints are fine, are you sure you cleaning scan glass(inside of where originals are fed)?

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I've seen this before. Since the printer portion is working fine that points to the scanner mechanism as the culprit. There are two things I have seen cause this. 1) If the line is a perfect rectangle all the way to the edge of the page then the light bar itself is dying and there isn't much you can do to save the unit. Send it in for warranty repair if you have the option. 2) If the line is more like a skid mark like you mentioned, then the paper that is being scanned is not pressing up fully against the light bar. Not enough light is bouncing off the page and the scanner can't read it well. This can also be caused by a roller not feeding correctly and then bunching up the paper a little bit. I would check the rollers for wear or something being off center. This can sometimes be caused if the machine has ran a high volume or thick paper. I would really think the cause would be one of these two since you are getting the marks at odd intervals, if the intervals were regular it could *possibly* be the drum but as I stated before, with the print function working right, I doubt it.

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