- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The rollers may be dirty and slipping. I just fixed this problem on my old HP 820Cse by cleaning the three rollers with rubbing alcohol (99% isopropyl alcohol) as follows: 1) Remove the paper tray. The release lever is under the tray. 2) Saturate a small 4-layer pad of paper towel with the alcohol. 3) Try to print something. The rollers will turn. While they turn, hold the alcohol-soaked pad firmly against one roller. 4) Repeat 5-10 times for each roller until no more black stuff comes off. (Push the button next to the printer's amber light to repeat the print cycle.) 5) Slide the tray back in. You're good to go! --(posted 9/13/11 by Donjo)
Unlatch and pull out the paper tray. Try pulling out the sheets in the middle of the "half stack" first. You should have less friction there. While you have the paper tray out, examine the rectangular cork paper separator strip on the right-hand side of the back corner. If it's worn or missing, that would explain how the jam got started.
you may do the steps below: -Ensure the Paper Tray is Not Overfilled -Adjust the Printer Paper Guides -Locate and Remove Any Obstructions Inside the Printer and Input Tray -Determine if Multiple Sheets Are Fed at Once From the Paper Tray or Automatic Document Feeder (ADF). -Verify the Print Media Installed Is Compatible With the Printer -Clean the ADF Paper Feed Roller -Reseat the Dell Printer Power Adapter -Try a Different Type of Print Media *If all else fails -Replace the Dell Printer
I have fixed this problem by cleaning the three large paper feed rollers. You can get at them by removing the paper tray.
HP told me many years ago that, over time, additives used in the rubber material that makes up the rollers moves to the surface and makes the roller slippery so that it does not drag the paper forward.
I clean mine by rubbing the surface with a rag soaked in methylated spirits (a type of denatured alcohol). A fiddle of a task but it works.
Check the feeder roller inside the printer for any foreign substance stuck to the roller, this may cause it not to grip properly.
You can also try a few sheets at a time and make sure the paper tray is gripping the paper, but not too hard.
If this fails, the roller may be out of place somewhat, try to reposition it.
Let me know how you get on.