Question about Gateway GM5664 Desktop PC

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GM5664 won't play Blue-Ray Discs

I have recently purchased a refurbished/recertified GM5664. It came with Cyberlink PowerDVD 7.3. However, I have yet to get a BR disc to play, only standard DVD's. When I load the BR disc, Cyberlink immediately prompts me to check for updates, I agree, it finds none, then begins to load, I then get a pop up from windows, telling me that "a running program incompatible with certain elements of windows". Any help would be appreciated.

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  • janetdag Mar 15, 2009

    I had the same problem--solved it by buying Cyberlink 8 and installing it. Good Luck

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There are newer versions out Cyberlink PowerDVD out now. Perhaps getting their new software would fix your problem. However the newer versions of PowerDVD will cost you a few bucks. There may be free software that plays the Blu-Rays. I'd definitely look around before buying the software.

Posted on Mar 14, 2010

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1 Answer

My Aspire 6920G works great other than it wont play Blueray DVDs. I have been advised to download this cure ?. Acer Arcade Deluxe v1.13.4806. Will it work ?.


This is unlikely to help. Firstly a clarification. Blu-Ray discs and DVDs are two different types of discs. A standard DVD drive, found in more computers, cannot play Blu-Ray discs. Firstly, insure that your computer has a BR drive. In the case of a desktop PC, there should be a logo on the front of the drive that will indicate. In the case of laptops and netbooks, the logo should be on the bottom of the device. Otherwise you may check the device's properties in the Control Panel to be certain.

Assuming your device does support Blu-Ray, you must have special software to play it. The most common and well supported is Cyberlink's PowerDVD application. Despite the name, it plays BR discs are well. You can buy it at the Cyberlink website here:

http://www.cyberlink.com/products/powerdvd/overview_en_US.html

However, if your device has a BR capable drive, it's likely that BR software was included with it. Check any installation discs that came with your computing device.

Jul 09, 2011 | Computers & Internet

1 Answer

I have a dell inspiron 1750 - which came bundled with cyberlink powerdvd 8.3.1.6107. It will not play the bluray version of Avatar, nor will it successfully update to any newer version. The Cyberlink...


The Dell Inspiron 1750 came with a DVD+/-RW drive. Did you purchase a replacement blu-ray optical drive (or purchase from dell with the upgrade to blu-ray)? If you do not have a blu-ray drive, a bluray movie will not play.

Cyberlink has some support information and manuals here: http://www.cyberlink.com/prog/support/cs/index.do . Search for PowerDVD and DX8 for Dell in the two drop down menus.

In addition, Cyberlink PowerDVD 8 only supports Blu-ray in their Ultra Edition (Blu-ray Disc) only. You will need to purchase either a newer version of the product that includes blu-ray support (or if sold separately the plug-ins that make the Ultra version of the product). See http://www.cyberlink.com/products/powerdvd/compare-retail_en_US.html for the different versions of Cyberlink PowerDVD 10 (and version 9). Scroll down to the section labeled HD Video Support.

I hope this helps.

Cindy Wells

Jan 31, 2011 | CyberLink Power DVD DX 8.0 for PC

1 Answer

Bluray does play discs acer 6920g


You will have to update cyber link power DVD for playing Blueray discs.

To update the Cyberlink PowerDVD software:

  1. Connect to the Internet.
  2. Open the Cyberlink Power DVD application.
  3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
  4. Click on Update Now
  5. Follow the prompts to install the update.

Dec 05, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

I have an Aspire 5740 with a Blu Ray player, but it won't play Blu Ray discs! I've downloaded updates from the Acer website but still can't play any. Any suggestions please??


Hi,

In Acer computer you should have Cyberlink PowerDVD software, please open the software and follow the below mentioned steps

To update the Cyberlink PowerDVD software:
1. Connect to the Internet.
2. Open the Cyberlink Power DVD application.
3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
4. Click on Update Now
5. Follow the prompts to install the update.

Note: The update process may have to be repeated more than once to ensure the latest version is loaded on the computer.
Reminder: Blu-ray protection software prevents Blu-ray movies from being displayed on both the notebook LCD and an external monitor at the same time.

Thanks and regards,
Jitha

Nov 23, 2010 | Acer Aspire 5520-5908 Notebook

1 Answer

Blu ray will not play on mm laptop and it as ablu ray player in it


It is time to update the software. I suggest yo use Cyberlink PowerDVD and update the software. Please follow the steps below: To update the Cyberlink PowerDVD software:
  1. Connect to the Internet.
  2. Open the Cyberlink Power DVD application.
  3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
  4. Click on Update Now
  5. Follow the prompts to install the update

May 08, 2010 | Acer Aspire 5536-5224 Notebook

1 Answer

Aspire 6920 16-inch Notebook PC : Blu Ray player recognizes and plays all kind of di...


Install Cyberlink PowerDVD software and follow the below steps:
To update the Cyberlink PowerDVD software:
  1. Connect to the Internet.
  2. Open the Cyberlink Power DVD application.
  3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
  4. Click on Update Now
  5. Follow the prompts to install the update.
This is will take care of the issue

May 06, 2010 | Acer Aspire 6920 Notebook PC

1 Answer

PowerDVD DX won't automatically detect discs and play them


When i click on my Powerdvd dx the program will not open. It will not also play on my windows media. Can you please help me fix this problem?

Jul 15, 2009 | CyberLink Power DVD DX 8.0 for PC

1 Answer

Compatabillity


Hello,

PowerDVD Deluxe does not support Blu-ray playback. PowerDVD Ultra is the only version that does. See http://www.cyberlink.com/multi/products/compare_112_en.html for a version comparison table.

Regards,
Javabytes

Nov 11, 2007 | AMD Athlon 64 x2 3800 3800+, 2 GHz...

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