Question about Gateway GM5664 Desktop PC

1 Answer

GM5664 won't play Blue-Ray Discs

I have recently purchased a refurbished/recertified GM5664. It came with Cyberlink PowerDVD 7.3. However, I have yet to get a BR disc to play, only standard DVD's. When I load the BR disc, Cyberlink immediately prompts me to check for updates, I agree, it finds none, then begins to load, I then get a pop up from windows, telling me that "a running program incompatible with certain elements of windows". Any help would be appreciated.

Posted by on

  • janetdag Mar 15, 2009

    I had the same problem--solved it by buying Cyberlink 8 and installing it. Good Luck

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 5 Answers

There are newer versions out Cyberlink PowerDVD out now. Perhaps getting their new software would fix your problem. However the newer versions of PowerDVD will cost you a few bucks. There may be free software that plays the Blu-Rays. I'd definitely look around before buying the software.

Posted on Mar 14, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Why cant i play dvds on my computer


How to ask a support question:
Provide make, model, age of the device.
Include whether the problem has always been there or if it just started.
Mention what you were doing with the device just prior to the problem appearing.

Mar 01, 2015 | HP Computers & Internet

1 Answer

I can not get 7.1 HDMI audio output on my Gateway GM5664 running Windows 7.


While DVI and HDMI offer compatible video lines, the DVI connection offers support for two analog audio channels only and cannot transport data packets required for digital audio. You will not get anything beyond 2.1 audio across the dongle.

If you have a HDMI connector on your graphics board and your external hardware, try to use a proper HDMI cable.

Mar 14, 2014 | Gateway GM5664 Desktop PC

1 Answer

Blue Ray not working


One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
This allows your computer to concentrate its resources on your DVD player.
Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
Test the DVD Drive
Insert the DVD into the HP Pavilion DVD drive. Close any window that opens automatically.
Click "Start" and then "Computer."
Right-click on the DVD player icon and then choose "Explore."
Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
You can also try inserting another DVD disc. If you do not see folders appear, such as VIDEO_TS and AUDIO_TX, you may have a defective disc, or the DVD may not be compatible with your DVD drive, such as a Blu-ray disc.
Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
If the drive can read the CD, it may not be the DVD drive.
Have the internal ribbon cable replaced if the drive cannot read the CD, or have the DVD drive replaced if a new cable does not help.
Reinstall DVD Software Windows 7
Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
This will bring up the HP Software Program Reinstallation window, which allows you to reinstall the programs that originally came with your HP Pavilion.
Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
Reinstall DVD Software Windows Vista
Click "Start," "All Programs," "PC Help and Tools" and then "Recovery Manager." This will bring up an HP window called Recovery Manager to help you recover HP Pavilion drivers and programs.
Click "Next" and then select "Yes" or "No" when prompted to perform a program recovery.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
HP Pavilion PC Laptop Blue Ray not working
Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart." Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

Jul 23, 2013 | HP Pavilion Computers & Internet

1 Answer

How do i play a blu ray dvd. I have put the disc in but nothing happens.


Hi,

You need Cyberlink PowerDVD software to run a BlueRay Disk. Normally, in Acer computer you should have Cyberlink PowerDVD software, please open the software and follow the below mentioned steps

To update the Cyberlink PowerDVD software:

1. Connect to the Internet.
2. Open the Cyberlink Power DVD application.
3. Click the arrow in the upper left hand corner of the window next to Cyberlink PowerDVD.
4. Click on Update Now
5. Follow the prompts to install the update.

Note: The update process may have to be repeated more than once to ensure the latest version is loaded on the computer.
Reminder: Blu-ray protection software prevents Blu-ray movies from being displayed on both the notebook LCD and an external monitor at the same time.

Thanks and regards,
Jitha

Dec 30, 2010 | Acer Aspire Z5700 PC Desktop

1 Answer

Icant play dvd in my systum


do you have DVD rom on your PC? if not just buy and install a new one. then only you can view dvd disc!! if you have DVD rom, just install some DVD players like "cyberlink powerDVD". if you have any doubts just let me know!!

Mar 09, 2009 | Compaq Pesario S4120WM (DK216AR#ABA) PC...

1 Answer

I cant understand why my pc continues to ell me that i cnnot play my media files


check your media files is in right format.
try this power dvd software and check paly or not.
also check that u have cd rom or dvd rom /rw.
http://www.download.com/CyberLink-PowerDVD/3000-13632_4-10352449.html

Oct 21, 2008 | Computers & Internet

1 Answer

My GGW-H20L will not play blu-ray, but will play reg dvds


You need a Blu-Ray compatible player in addition to a Blu-Ray drive. PowerDVD8 has Blu-Ray support

http://www.cyberlink.com/multi/products/main_1_ENU.html

Jun 22, 2008 | Computers & Internet

Not finding what you are looking for?

Open Questions:

Gateway GM5664 Desktop PC Logo

Related Topics:

141 people viewed this question

Ask a Question

Usually answered in minutes!

Top Gateway Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18333 Answers

Prashant M
Prashant M

Level 3 Expert

2259 Answers

Are you a Gateway Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...