Question about Gateway GM5664 Desktop PC

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Won't play Blue-Ray disks, just standard DVD's

Recently purchased this GM5664, with a major aspect being its Blue-Ray capability. I have tried to play a BR disk repeatedly using the Cyberlink PowerDVD 7.3 which came with the computer, but it goes through the same loop each time. I press play, it immediately asks me to look for updates, I do, it finds none and says it's up to date, it starts to load, I then get a pop up that says "a running program isn't compatible with certain elements of Windows". It then reverts to it's original state, once again telling me that some periodic updates are critical, etc. Any help you could provide would be greatly appreciated.

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Posted on Mar 15, 2009

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