Question about Gateway GM5664 Desktop PC

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Won't play Blue-Ray disks, just standard DVD's

Recently purchased this GM5664, with a major aspect being its Blue-Ray capability. I have tried to play a BR disk repeatedly using the Cyberlink PowerDVD 7.3 which came with the computer, but it goes through the same loop each time. I press play, it immediately asks me to look for updates, I do, it finds none and says it's up to date, it starts to load, I then get a pop up that says "a running program isn't compatible with certain elements of Windows". It then reverts to it's original state, once again telling me that some periodic updates are critical, etc. Any help you could provide would be greatly appreciated.

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Buy Version 8 of cyberlink

Posted on Mar 15, 2009

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Blue Ray not working


One of the advantages of owning an HP Pavilion includes playing your favorite DVDs conveniently at home or anywhere with your HP Pavilion laptop or notebook.
Whether you have Windows 7 or Windows Vista, your HP Pavilion may experience problems playing your DVDs.
For example, sometimes you may have a DVD movie skip while playing, which can happen frequently with a lot of DVD handling, such as with rental DVDs.
Perhaps your DVD player does not recognize the DVD and rejects it.
When you troubleshoot your HP Pavilion DVD player, you become more acquainted with your HP Pavilion, plus you can get back to movie-watching sooner.
Clean the DVD if you notice any skipping while playing or if the DVD stops.
You can clean the DVD by wiping it from the center to the edge using a lint-free cloth and filtered water.
Avoid watching DVD movies while you have a virus system scan operating on your computer system.
Reschedule the virus scan to another time or disconnect the scan temporarily and then reconnect the scan when you have finished watching your movie.

Disconnect from the Internet while watching movies.
Other programs on your HP computer can access the Internet and disrupt the movie as you watch.
Turn off your printer, scanners and other external devices connected to your HP Pavilion while you watch movies.
This allows your computer to concentrate its resources on your DVD player.
Install the latest DVD player updates from the HP Support and Drivers website for the best DVD performance.
Test the DVD Drive
Insert the DVD into the HP Pavilion DVD drive. Close any window that opens automatically.
Click "Start" and then "Computer."
Right-click on the DVD player icon and then choose "Explore."
Check to make certain you placed the DVD into a DVD drive.
If the HP Pavilion DVD drive ejects the disc or prompts you to insert a disc, it does not recognize the DVD.
You can also try inserting another DVD disc. If you do not see folders appear, such as VIDEO_TS and AUDIO_TX, you may have a defective disc, or the DVD may not be compatible with your DVD drive, such as a Blu-ray disc.
Try a different DVD movie.
Insert a regular CD into the DVD drive to see whether HP can read it, after you have tried playing several DVDs.
If the drive can read the CD, it may not be the DVD drive.
Have the internal ribbon cable replaced if the drive cannot read the CD, or have the DVD drive replaced if a new cable does not help.
Reinstall DVD Software Windows 7
Click "Start," "All Programs," "Recovery Manager," and then "Recovery Manager." Click "Continue" if prompted by Windows 7. This will bring up the HP Recovery Manager window.
Click "Software Program Reinstallation" and then "Next."
This will bring up the HP Software Program Reinstallation window, which allows you to reinstall the programs that originally came with your HP Pavilion.
Click "Next" and then follow the instructions provided.
Restart your computer after the driver installation.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
Reinstall DVD Software Windows Vista
Click "Start," "All Programs," "PC Help and Tools" and then "Recovery Manager." This will bring up an HP window called Recovery Manager to help you recover HP Pavilion drivers and programs.
Click "Next" and then select "Yes" or "No" when prompted to perform a program recovery.
Select "Next" and follow the directions provided to recover and reinstall the DVD player software that came with your HP Pavilion.
HP Pavilion PC Laptop Blue Ray not working
Blu-ray disc technology continues to improve and advance, so simply having a Blu-ray player in your computer doesn't guarantee that all discs will play immediately.
The Hewlett Packard DV7 Entertainment Notebook has a Blu-ray player, but as the technology advances you have to keep the software and firmware on the system up-to-date to ensure compatibility.

Reboot your Pavilion notebook.
A minor miscommunication between the disc drive and Windows Vista or 7 may lead to a disc read error.
Rebooting clears your system's memory and forces Windows to reload all of your device drivers, which may resolve a minor kink.
Play your Blu-ray disc to see if the problem is solved.
Open QuickPlay and update it.
Double-click the "Update" button to open "Updates and Enhancements."
Double-click "Get the latest QuickPlay updates."
Select "Download now!" on the next screen and wait while the file downloads and installs.
Close and reopen QuickPlay and insert the Blu-ray disc again.

Update MediaStart regularly.
This program tracks updates for your Blu-ray player's firmware, the software coded onto the device to tell it what kinds of discs it can read.
Open MediaStart and select "Update your MediaStart." Updates are only listed when available, so if you don't see an update, check back in a few weeks.
Each update for the Blu-ray player enables you to play more recent discs, since some interactive features may not be compatible with older software.
Restart after each update.

Update your software on a disc-by-disc basis.
According to HP, some Blu-ray discs have special content protection and require new codes for you to play the movie.
These codes or disc-specific updates are stored on the disc.
If you are prompted to download a free update after inserting a disc, follow the prompts to do so. The updates will be different for each disc.

Check to make sure your player will play regular content if you continue to have issues with Blu-ray discs. It may be that the error is related to the drive, not the type of media.
Try a CD-ROM or a standard DVD to see if the disc responds.
If not, contact HP for a replacement or for drive-related troubleshooting.


HP blueray problems
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3744231&prodTypeId=321957&prodSeriesId=3744231&objectID=c01361837

Jul 23, 2013 | HP Pavilion PC Desktops

1 Answer

Boot problem with gm5664


open bios setting then check hard disk are detected or not if yes then search default setting and make it default then press f10 then y enter



if hard disk not dectected then unplug hard disk and then plug it again problem continue then change hard disk

Oct 21, 2012 | Gateway GM5664 Desktop PC

1 Answer

Will a blue ray DVD write combo as in the 8300 computer model burn and play cds?


DVD write combo means just that you can burn CD-R's or RW's or DVD-R or DVD-RW's your correct in the first place. You can also burn Blue Ray disc's as well. Nice burner. John

Apr 08, 2012 | Dell Dimension 8300 PC Desktop

1 Answer

When i burn a movie to my dvd r disc it woult play in my blue ray player


Chances are that your dvd doesnt write blue ray and you try to open a dvd as blueray Can you open the dvd in the pc? Then its not a blueray Cheers Rene

May 29, 2011 | HP PC Desktops

1 Answer

My Gateway GM5664 crashed. I have no restore point and no internet and no restore disks. What can I do?


TRY TO REMOVE HARDDISK FROM GM5664 THEN INSTALL ON TO ANY OTHER PC AS SECONDARY MASTER. FROM HERE YOU CAN RECOVERY YOUR DATA . IF THIS ANSWER IS HELPFUL PLESAE RATE .

Feb 25, 2010 | Gateway GM5664 Desktop PC

1 Answer

I bought the ovo 3. photo manager and need a download to connect with the device as the cd is a mini


The majority of DVD/CD-Roms have a built-in slot that is capable of holding the mini disks. Try putting it in your cd-rom and load it up. I would expect it to read just fine.

May 09, 2009 | PC Desktops

1 Answer

I purchased a Pioneer BDC Blu-Ray Burner, It will not play back on my Compaq-model SR55130NX Processor-AMD-64 X 2 Dual Core 3800+2.00 GHZ 894 Ram 32 Bit operating system I've down loaded trial software...


What version of windows are you using? if you are running windows XP you may as well give up because blue ray will not play on windows XP.

Even on vista blue ray will often not work correctly do to buggy HDCP coding and incompatability with various sound and video cards.

for full resolution HD playback the PC must have Vista, a blue ray decoder, a video card AND sound card with full HDCP compliance.

Now you know why most people dont bother with blue ray, especially on the PC, its an excercise in frustration.

Jan 20, 2009 | PC Desktops

1 Answer

What does a TV card look like, to support Nero Vision films to put on hard disk???


To run vision you need:Nero Vision
  • FireWire® (IEEE 1394) Controller for DV capturing
  • USB recording device (web cam)
  • Analog or digital TV card (analog, DVB-T, DVB-S, DVB-C, and ATSC) according to the BDA driver standard
  • DirectShow compatible video capture card (optional)
  • Graphics card with 3D accelerator and at least 64 MB video memory for Smart3D templates
  • Blu-ray/HD DVD Video-Plug-in for playing Blu-ray and/or HD DVD medi
This is a standard TV card: http://www.mepisguides.com/Mepis-7/hardware-reports/leadtek-winfast/tv-card-5.png
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Sep 08, 2008 | PC Desktops

7 Answers

Error code 0122 when trying to play blue ray disk on hdtv through hdmi cable


Hy guys

I had this problem earlier on today and after much searching found a solution that worked for me.

This error message relates to piracy issues. If you are running 2 screens at once (laptop monitor and HD TV) I guess it's seen as an easy way to pirate DVD's, Blu-rays etc.

Go into your graphics card settings (i think I did this in the end by adusting screen resolution (was hungover, there's probably a quicker way - this gave me access to my ATI graphics card settings). you should be given an option of taking your HD TV as the primary monitor and disabling the built in monitor.

This should resolve the conflict that caused the 0122 error message - there are no longer 2 monitors, I guess making it harder for the pirates to comoplete their dastardly deeds - aaaarrrr.

I hope this helps some peeps out - thought I'd return the favour for my own various questions.

StrangePlanet

Jul 12, 2008 | PC Desktops

1 Answer

GM5664 won't play Blue-Ray Discs


There are newer versions out Cyberlink PowerDVD out now. Perhaps getting their new software would fix your problem. However the newer versions of PowerDVD will cost you a few bucks. There may be free software that plays the Blu-Rays. I'd definitely look around before buying the software.

Jun 27, 2008 | Gateway GM5664 Desktop PC

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