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Please install the driver for the media conversion in your PC and then convert the media files to be loaded to the player and then transferred. It is important that you uninstall the driver if this was loaded and then reinstall with the convertor driver for the player from the RCA official website. Click on: http://www.rcaaudiovideo.com/downloads/
You need to reflash the firmware. Find your player(s) from the list and download the firmware installers. Make sure you back up any important media that you don't want lost in the event the firmware install wipes them out.
you should be able to install it.. ignore the rca digital media player bogus... it is the actual mp3 player.. here is the link to the most recent firmware upgrade aka software..
please let me know if this helped at all..
posted on May 28, 2008
I had many of the same problems as listed above. what worked for me was to go here and download the firmware upgrade installer. Follow the directions and be sure to check the reformat box b4 you start. My pearl th1100a is working fine now. Hope this helps Q