Question about DVD & Blu-Ray Players

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I have an LG Blu Ray player. It will not play my new released movie. It will play my older blu ray movies. I cannot determine how to update my player. It turns onto the set up menu. I scroll to movie and push select and I get an icon with a red circle with a line thru it.

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  • bravo36 Jun 30, 2008

    Thanks but no thanks. I am not going to pay for this service.

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  • 106 Answers

You need to go to the manufacture's website and click on support/help, then find out if there is a "Firmwear Update"

Posted on Jun 27, 2008

  • zimcloud Jun 30, 2008

    Let me get this straight...The manufacturer is CHARGING YOU for a Firmwear update??? Let me know. And let me know the model number of your bluray player- it's not right that the manufacturer would charge you for a firmwear update-no other manufacturer I know of does this, and it needs to be reported

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2 Answers

Error message when my Blue Rays reads dvds


It's a software issue. you need to ring the manufacturer to get files and instructions on how to upgrade your machine so it can play the newer blu ray movies. Quite a common problem.

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What model player do you have? What movies are you trying to watch?

Check if there is a firmware update for your player. If your player is older and your movie is a recent release, you may not be able to watch it unless there is a firmware update. (If no updates are available, the manufacturer wants you to replace the unit.) Due to changes in copy protection and codecs, new movies can't be interpreted on an older player.

I hope this helps. Please add a comment with the model number of your blue-ray player for more support.

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As newer bluray movies come out they are constantly tweeking the format. More then likely you need to update your bluray players firmware or software. There should be an option under the menu for the bluray player to update the unit of course this will require that you have it hooked into the internet via ethernet cable or wifi network.

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2 Answers

MY BLU RAY DOES NOT READ NEW MOVIE, FOR A SECON TIME


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1 Answer

My new LG Blue Ray Player will not play Netflix watch now movies thatr stream from the internet. With any movie in my instant queue, it tells that the movie is not available for instant viewing right now....


go to lg site and look for updates for your LG DVD player, you will need to download this on USB drive and then attach it to DVD players.

This fixed my player, I was having same problem.

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1 Answer

I have the LG BD390. I have had this blue ray for sometime and never had a problem with playing blue ray movies. I just bought the new Iron Man II blue ray movie. The movie stops playing at the same...


I had the exact same problem with my BD390 and another LG home theater system, both with the current firmware updates. I noticed others have posted this issue on various sites as well. I called LG and the guy I spoke with seems to have been coached pretty well on the scenes where this problem is occuring since he could sight the exact scenes that were giving me the problem. He claimed the blu ray probably isn't exactly 1080i or 1080p and that the player is probably having problems processing the resolution so I should lower it to 720p. This didn't fix the problem and didn't help explain why my blu ray player which plays plenty of other high resolution movies only has a problem with this movie. I think a firmware update is needed to fix the issue but I'm not holding my breath that LG will be proactive in getting that out soon.

Sep 30, 2010 | LG BD390 Blu-Ray Player

1 Answer

Our Sony Blu-Ray BDP-S300 will play older Blu Ray disks but not two newly released blu-Ray disks. It just keeps "Loading" on the screen but never finishes.


Try to update the firmware on the player by going to this website http://www.blu-ray.com/firmware/firmware.php?id=10 the newest version is 5.20 fixes alot of problems including playback issues with some BD movies and safe the file into a flash drive and plug it in on the back USB port, go to menu/firmware update run the update.

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1 Answer

Problem with playing


Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!

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