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Softner buildup My daughter's Whirlpool washing machine has softner buildup. She has the agitator in the center. That is where you are to put the softner, but it is a mess. How can we get rid of the buildup?

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  • s6116e Jun 28, 2008

    The Whirlpool washer has so much softner build up. I need to know what cleaning product to use to disolve it. Thank you.

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Fabric softners are designed to be thich and tacky so they adhere to clothing. Unfortuneately, that also means they are going to do it even worse in an agitator expecially as there is no water to dilute it. When I clean my fabric softner cup, I generally just throw it in the dishwasher and let it run since there are many areas of it that cannot be disassembled. Please make sure to run it in a cycle all by itself without any dishes. Now as to the removal. There are two main types of dispensers whirlpool has used. The first will have a greenish blue ring around it. Simply lift up on the ring and it will pull off easily. Now the second style is a bit more chalenging. While the cap up top will come off just by rocking it back and forth. Once this is off you will find a cup underneath that sits on 4 "pins" To get the bottom peice off, place one hand on the top part of your agitator and use one hand to twist the base of the fabric softner in a counter-clockwise direction. It will allow it to come off. Once you it off, you will be able to see down inside your agitator. There will be more build up underneath. I would recommend wiping this part out making sure to clean the drain holes that go out to the side. If you attempt to remove the clear cap underneath, it is very difficult to get the seal on it to seat back in properly. To help prevent against future build ups, pre-diluting your fabric softner with water ahead of time will slow the build up.

Posted on Jun 27, 2008

  • Toby Norton
    Toby Norton Jun 28, 2008

    I'm sorry I have no further definative information for you. I have never had a request for a chemical cleaner for fabric softner. In the nearly 5 years I have been working on washers, I have met with manufactures and discussed these problems (fabric softner build up) durring thier factory training. These were the recommendations for cleaning that they provided. I have always had sucess using the above procedures myself as have the other individuals I have given the procedure to both in thier homes an on this site. However, I am the first to admit, there is always something new to be learned. I would re-post your question as new to afford some of the other readers and techs to have a shot at it. Otherwise my best guess would be using an all purpose cleaner (409 or Fantastic) and doing a lot of wiping and scrubbing.

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