Question about Dell TrueMobile 1184 Wireless Broadband Router (802.11b) 9U555 (9U555)

1 Answer

I didnt understand the solution for the router not working on vista

We just got a new vista laptop from Dell. Although we bought it through Best Buy so Geek Squad wants to charge us 80 bucks to solve the problem. Why wont our 1184 Wireless Broadband Router work on vista? All the computer running XP can connect to this router although the new vista laptop doesnt even recognize that it exists.

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  • 3 more comments 
  • Melified Jun 27, 2008

    the adapter works just fine. It picks up other peoples wireless networks. Just not the one we use in our house. All the computers with XP pick it up just fine, just not the vista one.

  • Melified Jun 28, 2008

    If the router wasnt broadcasting a signal how would all the other computers in the house be able to have internet on them from that router??

  • Melified Jul 01, 2008

    and I was simply trying to get an understanding...

  • Melified Jul 03, 2008

    Yeah we did all that. We finally got a tech person to just tell us what the deal is... apparently (even though its not like 10 years old... its like 5 years old if that) the router we have does not work on Vista, so in order for us to even get internet on the laptop with Vista we would have to buy a new router. We are going to just take it back... its to much of a hassle.

  • Melified Jul 04, 2008

    They arent going to exchange the router. They said buy a new one or your fucked.


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Try hitting <Fn> + <F2> keys on keyboard. If that doesn;t work click Start > Run > type devmgmt.msc > check device manager for your wireless adapter properties --- is it working properly?

Posted on Jun 27, 2008

  • 2 more comments 
  • nsindian
    nsindian Jun 27, 2008

    maybe your router isn't broadcasting it's signal. you may have to set it up manually. Do you have the documentation of your router setup?

  • nsindian
    nsindian Jun 30, 2008

    because they've been through the setup procedure already and have a key to connect to router. I don't know how you have the network setup. I'm just trying to help you.

  • nsindian
    nsindian Jul 02, 2008

    the xp boxes have been set up to automatically connect, probably. The new Vista has to be taught how to connect. Meaning it needs to be connected manually by going through the "Adding new device to Network" wizard. Once there you need to input information :

    SSID/Network name

    Encryption type -- Open, WEP, WPA, WPA-2/TKIP, etc ...

    Encryption key --- this can be anything you want depending on how the encryption type is set

    Channel number for the wireless signal to travel on, usually defaults to 6 but they do number from 1 - 11.

  • nsindian
    nsindian Jul 03, 2008

    Router doesn't work with Vista? I was going to suggest that you turn OFF IPv6 and use only IPv4. But if they'll exchange the router then that's fine. If you have same issue with it then do as the above suggestion.


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