Question about Canon ZR850 Mini DV Digital Camcorder

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Canon ZR850 won't accept tape

My camcorder will not let me insert a tape. When trying, it beeps and the screen says "remove cassette tape." The instruction manual says to take the tape out and reinsert it. I have tried this several times, and the camcorder will still not accept the tape. I would appreciate any help getting this to work. Thanks!

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  • Anonymous Nov 16, 2008

    My camcorder will not let me insert a tape. When trying, it beeps and
    the screen says "remove cassette tape." The instruction manual says to
    take the tape out and reinsert it. I have tried this several times, and
    the camcorder will still not accept the tape. I would appreciate any
    help getting this to work. Thanks!

  • Anonymous Jan 13, 2009

    the camcorder beeps when I insert the tape and says "remove the cassette now". I've also tried removing the tape and reinserting it, but it doesn't help.

  • massantiago Feb 12, 2009

    My camera kept giving me the message to "remove the tape" from the camera. I would remove the tape but the same message would keep appearing. Now it beeps and won't even let me put the tape into the camera. Help?

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  • 5 Answers

Ok what you do is take the batery pack out and hit the camera there/
if it dont work try again

Posted on Apr 21, 2010

  • lynnorm Mar 03, 2011

    I actually tried this, and it worked. I removed the battery and tapped a few time underneath where the battery is attached. It ejected the first time. Great tip.

  • pascale_greg
    pascale_greg Jul 07, 2012

    Funny as it sounded, this worked. Thanks for posting!

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My name is Rick and I'm a professional repair technician with over 20 years in the business and have repaired many of these. I'm semi retired and work from home with little overhead so I can keep repair costs low. If you decide to have the camera repaired, please click HERE for a directory listing that suits your needs.


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If your camcorder experiences an error, you may be presented with a ?Remove the Cassette? message. There are several reasons that this message may appear, but it is essentially a safety warning that is designed to protect the camcorder and/or tape from damage. The camcorder?s tape drive mechanism is made up of many precision components that, once damaged, may cause further problems if the mechanism continues to operate. When a problem is detected the safety mechanism is activated. The ?Remove the Cassette? warning and the camcorder?s safety mode may be activated by a variety of conditions such as: 1. Condensation is detected ? If condensation is detected by the camcorder, the ?Remove the Cassette? warning may occur. 2. Component failure ? If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder. 3. Sand or grit damage ? The camcorder?s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate. 4. Impact damage ? If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur. 5. Liquid damage ? If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation. 6. Improper videotape insertion ? If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual. 7. Damaged or defective tape ? If a tape becomes damaged, please discontinue its use. Operational Recovery Steps Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps: 1. Eject the videotape Insert a new or known good videotape. If the message does not persist, it is possible that the tape was damaged. If the camcorder still displays the message with a new tape, please proceed to step 2. 2. If condensation had been detected causing the Remove the Cassette warning, remove the cassette, and allow at least one hour for the moisture to dry. If the "Remove the Cassette" message continues, the camcorder may require service. Please contact Canon USA's Tech Support Center at 1 (800) 828-4040. Technical support hours are Monday through Friday, 8:00am - 12:00 midnight; and Saturday 10:00am - 8:00pm (all times EST). Alternatively, if electronic support is preferred, please send your email to carecenter@cits.canon.com.

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  1. Condensation is detected – If condensation is detected by the camcorder, the “Remove the Cassette” warning may occur.
  2. Component failure – If an electrical or mechanical component in the camcorder fails, the safety mode may activate to prevent any further damage to the camcorder.
  3. Sand or grit damage – The camcorder’s tape drive mechanism consists of many tiny gears. Sand or grit can cause a gear to jam and stop turning. This will cause the camcorder's safety mode to activate.
  4. Impact damage – If a camcorder is accidentally dropped or bumped against a hard surface, it is possible that a misalignment of the tape drive mechanism may occur.
  5. Liquid damage – If either the camcorder or the tape is exposed to water or any other liquid, a variety of malfunctions may result. Please avoid this situation.
  6. Improper videotape insertion – If a tape is forced into the cassette compartment, or if the cassette compartment is pressed down while the tape is loading, damage may occur to the tape drive mechanism. Please refer to the User's Manual.
  7. Damaged or defective tape – If a tape becomes damaged, please discontinue its use.
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Depending on the conditions that caused this message to appear, it is possible that the camcorder operation may recover. Please follow these steps:
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