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the modem is already old and obselete try to upgrade the modem. even though the lights on your modem works. try to call ATT because they can run a line test so they can determine if the connection is good or not
The 5360 is techncially a bridge, not a modem, so it doesn't require software drivers for installation and operation. There is a 5360 firmware upgrade, but it should only be used in certain situations -- see Related Articles at right for further information.
Note that DSL and cable bridges are often called "modems" because that is the familiar term for a device that connects the residential user to the ISP.