Question about Kenmore 24.8 cu. ft. TRIO Bottom Freezer Refrigerator

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Freezer Working Refrigerator not... follow-up


Thanks very much for your reply!

So I just had my son check and 'yes' there is frost on the back of the freezer. So it looks like your suspicion is correct.

With that said, what do I do now? I presume I need to clean the frost off of the back, but otherwise how do 'de-frost' the freezer coil? Also, how do I access the freezer coil.

Guess the next question is once I 'de-frost' how do I prevent from happening again. Are there parts that should be replaced or do I simply need to do a better job of maintaining.

Thanks very much for your help.


Posted by on

  • acorniv Aug 08, 2008

    We bought this model refrigerator two years ago with a one year warranty. A year and one week later, the refrigerator part stopped working. We paid Sears to come out and the serviceman said the fan was broken, and that he has to change them all the time in this model - he showed us how flimsy they are. He talked us into an extended warranty and 'fixed' it so we'd be able to buy it even though our original warranty had run out. It's been a year and one month and the refrigerator ( but not the freezer) is again not working. Sears says our warranty ran out a month ago, and that they never sell extended warrantys for more than a year for this product (?). We can't hear or feel the fan so plan to replace it ourselves. We'd like to find a stronger fan, and also to know why this part breaks so easily. Is it possible something else is wrong with the refrigerator that is causing this?

    The information given here indicates that is the case. So what do I do about the fact that the fridge really wasn't repaired a year ago, or that this model is just plain flawed to begin with? Also where can I find a stronger ( metal) fan? BTW, for others dealing with this, shop around for fans. The Kenmore model ranges from 25.00 to 55. and probably more, depending on where you buy it.



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Cleaning the frost off the back is only scratching the surface of the problem. The back wall of the freezer section must be removed to expose the real point of the problem. Behind the back wall there are two main items, the heaters and a defrost termination switch. To check the heaters unplug the connections at each end and read them with an Ohm meter. If no reading the circuit is open and the heater is bad. Some heaters are of the glass tube radiant type and some are of the cal rod type. Most modern refrigerator have gone to the radiant type of heaters. By simple observation you can sometimes see the point of break in the heater as a burnt spot. If the heaters are open they must be replaced.

Posted on Jun 28, 2008

  • James Helmer
    James Helmer Jul 02, 2008

    Your are welcome.



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If you open the freezer door and look on the back wall do you see frost build up on the back wall?,if so yes thier is frost build up in the freezer heres what to check.

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